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Business Profile

Property Management

Property Management Solutions

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/07/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was told I would receive my deposit and prorated rent for November. During the walk through on 11/21/23 and even made sure they had my new address. I called them again on December 18, ********************************************************************************* the mail that week. On January 29, I sent a ******** message and all I got wS a heart. By then, the answering machine was not working.

    Business Response

    Date: 02/22/2024

    tenant initial gave us the wrong address...attempts to mail it resulted in letter being returned...tenant also stated we replied with a smiley face is not true...delivered letter in person on 2/21/24

    Customer Answer

    Date: 02/22/2024

    I have recei ** my check. Property Managemen Soulutions LLC dropo** it off at the new address. They could have call**d me a d ask** if tbw address was correct. It was gi en three times.I would like this case clos** 

    Customer Answer

    Date: 02/26/2024

    I have review** the business response and accept this resolution. 

    I have recei ** my check. Property Managemen Soulutions LLC dropo** it off at the new address. They could have call**d me a d ask** if tbw address was correct. It was gi en three times.I would like this case clos** 

  • Initial Complaint

    Date:09/15/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a wall under my dining room window that has buckled because of water damage due to a leaky air conditioner. After putting the maintenance request in writing with picturesAugust 29, 2022 and contacting the project manager about it by phone, I found the original request was erased and no one responded to my emails or phone calls.

    Business Response

    Date: 12/30/2022

    Consumer Response /* (2000, 9, 2022/10/31) */
    Maintenance from Property Management Solutions alled me at 8:21am on September16, 2022 regarding this issue.the came by to look at the window unit and Wall in my dining room. While there was no water on the floor in that area, they said to keep an eye on the wall and window unit for leaks a d let them know.

Property Management Solutions is NOT a BBB Accredited Business.

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