We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Resort

Fisherman's Cove Resort

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Resort.

Complaints

This profile includes complaints for Fisherman's Cove Resort's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Fisherman's Cove Resort has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/19/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Several cameras onsight should have caught and recorded the incident. July 20, 2022 used public pool. It has a gate atop two slick painted stairs. I was going out and a guest was coming in. I waited on him and he held the gate open for me and when I took a step I slipped and went sideways down the gate step and two others. There was no railing and no non-skid area on the stairs. I lost consciousness (unknown how long) and only recall the other guest saying "your blood!, your blood!" I only remember walking in the cabin's front room and laying on the bathroom floor after getting the wet suit off, screaming in pain and heard cracking. My husband bought a wrap and wrapped my chest and ribs and we left early on the 21st with a black bruise the size of a grapefruit on my right hip. I was x-rayed by urgent care, no detected break via a tech. Given pain & muscle relaxer medications. Went one week later, as pain was continually getting worse, to an urgent care w/ imaging center and had ct done. Dislocated fractured ribs #5, 6 & 7. I have a recheck for September 15, 2022 to see if they have healed completely. Dr ordered no duties, rest only & was given stronger medications and slept in an outdoor lawn chair (in our bedroom) covered w/ blankets & pillows when able. When I tried to contact via email on vrbo, got no response. When left polite review, again, got no response. Have since read reviews regarding unkempt pool/hot tub area as recent as this month (August). Ignoring the situation fixes nothing. I would hate for anyone else to endure such a painful injury and recovery.

    Fisherman's Cove Resort is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.