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Business Profile

Natural Gas Companies

West Texas Gas, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Natural Gas Companies.

Complaints

This profile includes complaints for West Texas Gas, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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West Texas Gas, Inc. has 3 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:03/02/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The Texas Administrative Code outlines when a utility company can disconnect a customer's service for nonpayment. The ********************** Administrative Code states, "A utility company cannot abandon a customer without written approval from the regulatory authority because it is potentially a violation of state consumer protection laws/regulations regarding utility practices in Texas."Key points to consider: WTG West Texas Gas disconnected the service without a written notice because no direct federal law explicitly mandates it, meaning it is unclear. Federal law does not expressly mandate, meaning it does not clearly state that "utility companies must provide access to online bill payment even after disconnection, meaning there's no direct federal offense for preventing it." *********** have been disconnected without a bill sent through the mail and no written notice. However, I cannot move from the premises, meaning I cannot leave my house. Paying the bills from a website is the only choice that is granted.

      Customer Answer

      Date: 04/08/2025

      This is the first reply I have received from BBB about this matter. Fortunately I have moved to a state where people take responsibility for their actions. Unfortunately for the BBB and the utility companies who have 'wronged' me in the state of TX will face the long and lingering process of business that will be left with a lift of an understanding that people are to look elsewhere for residence.

    West Texas Gas, Inc. is NOT a BBB Accredited Business.

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