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Business Profile

Drug Addiction Treatment

Cypress Lake Recovery

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Drug Addiction Treatment.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/15/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I found this facility for my wife. They initially had open communication and were very eager to get her admitted. I am involved with payment of care. Towards the end of her stay my wife told me she would like to extend for an additional week. I called Cypress Lake Recovery to find out what I would be paying out of pocket for this since I am the sole provider for our family and as previously stated I am involved with payment of care. My debit card attached to solely my bank account is the one my wife put on file. I did not want protected healthcare information from them. I simply wanted to know what my out of pocket expense would be. They repeatedly stated we can neither confirm or deny that patient is here. I spoke to a lady who said this then hung up on me. I spoke to ********************* the Director of admissions. He repeated this statement instead of having the decency to listen to my request. Which was infuriating and made me feel helpless during an already stressful enough situation. I still do not know what my out of pocket expense is going to be and I refuse to pay for something if I do not know the cost upfront. This occurred 2/13/2024.

    Business Response

    Date: 03/14/2024

    Do to HIPPA and client rights, I cant confirm anything pertaining to this complaint.

     

    Thank You

    ****************************** LPC, Executive Director  


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