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Business Profile

Design Contractors

AD BackYards

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Design Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/02/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    AD Backyards/**** Darquea torn down an existing storage shed then rebuilt another on December 16, 2024 for $7600.00. My complaint is the windows and framing was improperly installed which has negatively impacted the performance, efficiency, functionality, and over all aesthetics. I have contract the owner, **** Daquera to resolve this issue and he had his employees to come and turn the windows to its side but that did not resolve the issue. I contract him again and was told, "I just need to get use to it". The framing of the windows was cut too big in the hardy board siding so it was patched with improper framing. The window itself does not function properly and need to be replaced.

    Business Response

    Date: 06/13/2025

    The windows were initially installed incorrectly. Once Mrs. Reed brought this to our attention, we promptly returned to reposition the window horizontally to ensure proper functionality. After the correction, we verified that the window opens and closes smoothly (please refer to the attached video demonstrating this).
    Mrs. Reed previously had a single-pane window, and the new 2x2 double-paned window is an upgrade from her original. The framing was done correctly, as shown in the attached photos where part of the 1x4 boards have been removed for clarity. The Hardie board installation was also performed properly and, as explained to Mrs. Reed, it was done in a way that minimizes gaps and prevents potential water intrusion.
    After we repositioned, reinstalled, and reframed the window, Mrs. Reed stated that she simply did not like the style of the window. As a courtesy, I offered to install a replacement window of her choice at no additional labor cost, provided she purchased the new unit herself, since the one we installed is a brand-new, fully functional window. She declined this offer.
    Our signed scope of work does not specify the exact type of window to be installed. Based on that agreement, the installation has been completed as outlined.

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