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Business Profile

Manufactured Home Supplies

Little House Customs

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Manufactured Home Supplies.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/10/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchas*d a "jack * up" for my trav*l trail*r and us*d it for approximat*ly 3 w**ks. Th* w*ld fail*d and th* jack * up cam* apart. I notifi*d "little house customs" r*p*at*dly r*porting th* failur* and asking th*m to r*turn my calls and to issu* a r*fund. Th*y hav* ignor*d all of my calls/*mails

    Business Response

    Date: 05/20/2024

    The original BBB email was sent to our spam email and we did not know about it until we received a phone call from the BBB notifying us 30 days later.  We were taken aback by the compliant since it was the first time we heard about this.  We looked through our records trying to find any evidence of the customer ever reaching out to us.  We have no record of the customer contacting us by phone, email, or text message. We proceeded to call her twice with the number she listed on the complaint.  She did not respond to our calls and her phone did not allow us to leave her a voicemail.  We then emailed her stating we didn't have any record of her contacting us and specifically asked what number she used to contact us. We stated in the email to her that we would be happy to refund her money if there was an issue with the product. She responded to our email and stated she already received a refund via a credit card chargeback and did not provide the phone number she is claiming to have contacted us through.

    Customer Answer

    Date: 05/21/2024

    I have reviewed the business response and accept this resolution. 

    my credit card successfully processed a refund. i did NOT hear from Little House Customs despite numerous calls and email until my refund was credited to my credit card account and ********************** was contacted by BBB. BBB contacted them with the same info/cell phone # that I provided both Little House Customs and BBB. Their denying I ever contacted them is false. They called twice on May 16, 2024 and failed to leave a voice message either time. That's the one and only time they contacted me.  My cell phone is perfectly set up for voicemails.  I am grateful for the actions of both my credit card company and the BBB for resolving this issue. Without intervention from both, I would still be waiting to hear from Little House Customs to resolve this issue.

    Thank you for your efforts in this matter. ***************************

Little House Customs is NOT a BBB Accredited Business.

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