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Business Profile

Health and Wellness

Azova Health

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health and Wellness.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/17/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid up front for a telemedicine visit to discuss women’s health. The “provider” did not see me via telemedicine (which I paid for up front) and then proceeded to say she did evaluate me. how could she evaluate me if she didn’t see me or talk to me through the video conference to ACCURATELY assess the situation? I have asked for a refund 5 times. I have escalated to managers and supervisors . I have been getting the run around. I have never been so disappointed in healthcare workers. I have asked them to make it right and they choose not too. This place is bogus

    Business Response

    Date: 04/18/2023

    Hi *****. Thank you for reaching out. I understand your frustration at paying for an appointment that was completed through Secure Messaging instead of using a video connection. I attached a screenshot from our website which discloses that your appointment type would be completed through Secure Messaging. You would've seen this page when you were creating your appointment. The provider did provide Secure Messaging services to you, which is why no refund has been approved. We understand this could be confusing and we will issue a refund for this appointment. Please note when making future appointments whether the appointment is "Secure Messaging" or a "Video" visit.

    Customer Answer

    Date: 04/18/2023



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ***** ***

  • Initial Complaint

    Date:08/30/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid for a supervised antigen test and had to cancel it. I received no refund after canceling the appointment

    Business Response

    Date: 08/31/2022

    Hi *****, 

     I see that your refund request was received by our customer support team. It can take between 3-5 business days to complete the processing. I appreciate your continued patience. I hope you will mark this issue as resolved. If you have anymore questions or concerns feel free to contact us at ********************************** or by calling **************. Thank you.

    Customer Answer

    Date: 08/31/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

Azova Health is NOT a BBB Accredited Business.

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