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Business Profile

Data Communication Equipment

Domo, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Data Communication Equipment.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/09/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Complete Healthcare Business Consulting (CHCBC), a women-owned minority business, entered into the Service Order with Domo on October 27, 2023, for certain Subscription and Custom Consulting Services. Before entering into the Service Order, CHCBC informed Domo that they were seeking Domo’s assistance to streamline their Master Fee Schedule (MFS) Analysis, Payor Rate Analysis, and other services. CHCBC and Domo signed a Non-Disclosure Agreement in which CHCBC provided copies of all relevant information, including an outline of the desired product from a reporting and data analytic standpoint. Thus, Domo was clearly aware of the product CHCBC wished to utilize in their business practices and promised they had the capabilities and resources to create such a product in the agreed-upon timeframe.
    The consultant provided by Domo was not available to work until late November due to over-commitment and excessive workload. CHCBC was promised a product template by mid-December. By this time, Domo did not have a template completed as a result of Domo’s limitations and application complications. On or around December 15, 2023, it became clear that Domo could not produce the MFS Analysis in a way that would work how CHCBC intended it to. Even though CHCBC was disappointed with Domo’s inability to produce the product, CHCBC began working with the consultant to create a template for the Payor Rate Analysis. Once again, the product had numerous limitations and workarounds that made it less effective than CHCBC’s current process. It became evident that Domo did not have the resources or skills to produce the products they had claimed.
    CHCBC made its first request for a pro-rated refund on December 15, 2023, and again on January 31, 2024. CHCBC made numerous inquiries about the status of their requested refund, which were unsuccessful. Per counsel, CHCBC has promissory estoppel and unjust enrichment claims against Domo. All attempts for a refund have failed, Domo refuses to refund

Domo, Inc is NOT a BBB Accredited Business.

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