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Business Profile

Restoration Companies

Bingham Restoration

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Restoration Companies.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/06/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had my roof re done and they said because my roof is covered by insurance my interior is for sure covered and they did the work knowing fully that it was not covered. and charged me an extreme amount for the little work they did and now I have a ruined house. (Cut up carpet in 2 rooms and put big holes in the walls and baseboards). They put fans in there and charged me for more fans and the length of time it was not in there.

  • Initial Complaint

    Date:05/15/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They dropped off a fan and a dehumidifier to help dry out my drywall. They said it was free for three days and I never hired them. I told them upfront that we most likely would not be using them because we were not sure that the insurance would cover it and we can’t afford it and they said it was free so there was no charge for the equipment for a few days. I notified them in less than 48 hours that the equipment needed to be picked up and they refused to do so and are now trying to charge me for it because they left it there for an extra 4 days after I requested it to be picked up. I have paid them nothing and never signed a contract. There had been no amount told to me when they dropped the equipment off. I was simply having them come for an estimate. I am wanting them to remove all charges because I do not owe them anything. There are no documents because again I have not hired them. They are just trying to get money out of me. They performed no work for me at all.

    Business Response

    Date: 07/01/2024

    To Whom It May ************************ style="color: rgb(34, 34, 34); font-size: small; font-family: Arial, Helvetica, sans-serif;">
    Upon research of ******************* complaint on 5/15/24. I show the equipment he had in his home over those couple days was indeed free and he certainly was not charged. Due to it being free of charge, our billing team was never directed to create an invoice. I'm not sure where the confusion is coming from. The account was closed out on 5/13/24 when our equipment was picked up from his home. Thank you.  

Bingham Restoration is NOT a BBB Accredited Business.

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