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Business Profile

Towing Company

JN & Sons Towing & Recovery, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/21/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    American Fork Police Department called this company in behalf of my car. I got my car impounded. I could not afford to fix my car,especially couldn't afford insurance on a car that I wasn't driving. I was trying to get my car going but it was taking forever. Broke, scared,vulnerable,the perfect combination for a scammer to immediately swoop in with promises of I will help you, you deserve a break to get on top. They thought I was stupid, thought they found I'm guessing another victim. This was well played. This definitely isn't their first time and it won't be their last. Run don't walk, scammer alert. They immediately offer you FREE services, you don't even ask for. They tell you they have been in your shoes, they know what its like to struggle. The give you false hope. That you wont have to hurry and get your car. The owner (yes the owner) of the company tell you i give you 30 days. I not charge you anything. Just pick up your car by 30 days. To good to be true, probably is. I didnt believe him luckily because after 5 days I reached out to touch base, get information on my car. The owner(yes owner) says that must have been my driver who said that to you. I am the owner you owe me $400. Not even two days later the total is $700 and they demand cash, only cash. I called UDOT they informed me that this company is breaking the law and to call them and inform them of that. They don't care, cash only he screams at me. He was surprised I didn't fall for his game I am hoping no one else has either. Companies like this need to be shut down. They are above Utah laws. I have all of this on video, plus upon getting my car back my shifter was ubscrewed and because of this fell off and broke.

JN & Sons Towing & Recovery, LLC is NOT a BBB Accredited Business.

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