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Business Profile

Vitamins and Supplements

Transparent Labs

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vitamins and Supplements.

Complaints

This profile includes complaints for Transparent Labs's headquarters and its corporate-owned locations. To view all corporate locations, see

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Transparent Labs has 2 locations, listed below.

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    Customer Complaints Summary

    • 8 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/15/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I would like to return a product I ordered and I have not received a response from the business as to how to return the item. The product is called "Lean" and it has not been opened.

    • Initial Complaint

      Date:12/18/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order for protein powder with this company on 11/29/2024. On 12/4/2024 I received an email stating my order would be delayed. I sent emails to enquir on the status of my order on 12/12/2024 and 12/14/2024. Additionally, I left a message with customer service via a phone call on 12/17/2024. All attempts at communication have been unanswered

    • Initial Complaint

      Date:06/27/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased one container of BULK Black on 2023-06-04 for $50 USD. Item was shipped by FEDEX and received 2023-06-14. Received bill in mail from FEDEX 2023-06-27 for $65CAD for duty, HST, fees, and more fees. Absolute robbery.

    • Initial Complaint

      Date:04/24/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This was my first time ordering from Transparent Labs, I heard nothing but good things about the company and its products. I placed an order with them on 4/13/23 and paid an extra $66.80 for overnight shipping. As of 4/24/23 my order has not been shipped and have received no updates. The status still says Unfulfilled. I have called the number on the website multiple times and never gotten an answer, sometimes it just rings to no end and sometimes it will connect and then disconnect. I have sent them multiple emails and never gotten a response. I have asked them in the email about the poor experience i have had and asked for a full refund of $290.60. I tried to call them today and received no response again as well as an email. At this point i don't know what to do, i cant get hold of anybody and don't know when i will be received my order. But at this point i don't even want the order anymore, i just want my money back because i feel robbed at this point.

    • Initial Complaint

      Date:02/18/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Where do I start. I’ve had several issues with the company. Mainly is due to their deciet with discount codes. I had an issue earlier in the year, or maybe end of year, where a discount code stated 20% off. I applied it and the math didn’t really add up. I sent an email asking why is it not working. They responded saying something on the lines of “oh we are now doing all discount codes at 10%”. I complained about this and somehow received a code for 20% off. Bring to a recent order I was going to put it. I left it in my cart. Received an email from Transparent labs for 15% to finish my order. I later came back to complete it, but now it says the discount expired. Double checked the email, nothing stating an expiration date. I emailed their customer support. They stated it doesn’t come to subscription orders. It’s not a subscription order. There is just no, ironically, “transparency” when it comes to their discounts. I understand I’m paying more for a quality product. I get it. But you cannot hold it against the consume for being savvy and finding discounts for their expensive products. When you do find one, it feels like fighting uphill battle. I would like the BBB to look into this. They need more clarity on their discounts, what applies, when discounts expire, etc. If the consumer finds a discount with no expiration date. Honor it. Calling this place too is useless. It’s all e-mail directed. They don’t even respond to all the emails. I’ve said before I would put in a complaint with BBB. This was it. I’m done. Complaint filed and please look into their deceiving marketing ploys. Thank you.

    • Initial Complaint

      Date:01/02/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The product does not work as advertised not at all. Total and complete scam to steal peoples hard earned money. Item tasted horrid and did absolutely nothing. complete waste of money in every way.

    • Initial Complaint

      Date:08/04/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a supplement on 8-29-2022. I got the conformation email that gave me all my information regarding the package. I paid for the 3 day business shipping which was I think 10 dollars. My total came out to 32 dollars. I track my package with the number they gave me and on usps it says it’s in Puerto Rico. But on the transparent labs website it says it’s not even in transit yet. I’ve sent multiple emails and haven’t gotten any help

    Transparent Labs is NOT a BBB Accredited Business.

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