We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Custom Logo Apparel

Lions Not Sheep Apparel, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Custom Logo Apparel.

Complaints

Customer Complaints Summary

  • 19 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/03/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with Lions Not Sheep and have yet to receive it. I have emailed their customer support multiple times during this time for a status update and have also called to no avail, I left messages until their voicemailbox became full. So I checked out their Facebook site, Lions Not Sheep, where I saw the company still regularly posts, advertising their apparel. Under these recent posts, many have commented of not receiving their orders as well, some even 6 to 7 months of not receiving the orders without any customer service feedback. So I also commented in hopes to get someone's attention. And I did. The owner, Sean W*****, laughed at my comments as you can see in the pictures. So I privately messaged him expressing my disappointment in the company and how I'd either appreciate my order canceled and a refund or to make it right and ship out the order. His response was only "Yes." When attempting to get a better response, I was ignored. Then blocked. Terrible customer service. Either this company went belly up or they're thieving from consumers. Either way, it needs looked into.

  • Initial Complaint

    Date:10/02/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered A hoodie on 9/2/23. I received an email on 9/11/23 saying my hoodie had shipped. I emailed them on 9/25 saying I still haven’t received my hoodie and asked if someone could track it please. No response. I called them
    On 9/28/23 and got a VM, which I left a message. No response.
    The tracking number doesn’t work that they sent in the email on 9/11/23.
    I left multiple reviews on Facebook, to which the FB page lions not sheep laughed at.
    I would like a refund of my money. I asked them for a refund on my voice message that they never responded to. I have proof of my attempts to contact them with no response from them.

  • Initial Complaint

    Date:09/27/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed an order on September 11, 2023. As of September 27, 2023, my order has not shipped with numerous attempts at reaching someone from customer service. The phone number listed on their website goes unanswered and there has been no response to my multiple emails. Their shipping policy states that orders will be shipped within 5 business days.

  • Initial Complaint

    Date:02/16/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had purchased several shirts and a hoodie from LionsNotSheep in January. I recieved the articles of clothing and a couple shirts did not fit. So I reached out to the company and they responded with return/exchange information. So I followed as instructed and paid for shipping with a tracking number and sent the 2 shirts back to them for exchange. I didn't want money back just wanted different sizes. I emailed them back with the tracking number and details for exchange which I also wrote on the receipt inside the box. The package was delivered on February 10th and I reached out again telling them it had arrived. Then I proceeded to email them multiple times asking for updates or anything. I recieved no response from them. Now it has been 7 days with no response, had to pay for my own shipping and the have not contacted me at all with any information. I cannot ask for money back or new shirt because they will not respond.

    Business Response

    Date: 02/18/2023

    Hey there,

     

    We are already in communication with customer.

     

    Thank you,

    Lions Not Sheep

    Customer Answer

    Date: 02/18/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is somewhat acceptable but should have never led to this in the first place. After seeing this has happened several times in the past, I feel as if they need to change their system to better compensate the paying customer

     



    Sincerely,

    *******************

Lions Not Sheep Apparel, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.