Complaints

This profile includes complaints for JessaKae, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  JessaKae, LLC

  14725 S Porter Rockwell Blvd Ste G Bluffdale, UT 84065-1731

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  JessaKae, LLC

  2567 W 14200 S Bluffdale, UT 84065-5333

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/09/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased three dresses online by Jessakae totaling $786.00 and Never received my items although they were hold at the USPS post office in Roxbury Mass.
  A Customer Représentative by the name of Mallory made me believe that I would be refunded the full amount after I got a police report and notified the USPS by filing a claim and going to the post office 3 times last week. I have been calling the company for several days and I am unable to reach anyone. The USPS has stated the dresses were delivered when they were not at all. I am frustrated and disappointed. I can Not afford to lose almost $800 dollars. Mallory subtly mentioned that since i didn’t purchase $8.00 delivery insurance, that I may be unable to get a full refund or store credit. I feel cheated out of almost $1000.00. Could someone at the BBB Please help me. I’d like a refund or At least a store credit. This is all so Horrible! Thank you

  Business Response

  Date: 09/11/2023

  Hello *******, 

  I'm glad we were able to get on a phone call and resolve this issue with you. Thank you for being patient and understanding with us. Thank you for being a great customer! 

  Customer Answer

  Date: 09/11/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  John from Jessakae was Helpful, Kind, and Very Willing To Resolve The Issue In A Timely As Well As Professional Manner. He Refunded The Lost Items-I Am Extremely Grateful. 
  
  Sincerely,
  
  
  
  ******* *******

• Initial Complaint

  Date:07/10/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ??I emailed Jessakae on to ask about clarification in sizing 5/31, no response for over 2 weeks. Since I couldnt determine the correct size, even though I know my measurements, I placed an order for two dresses (2 different sizes of the same dress) on 6/16/2023. I did not see any particular text about abnormal return policy. I paid $284.40 total. Order #********* After receiving the dresses I immediately I submitted a return I was given a gift card for store credit and told by customer service that I could not get a refund and that their return policy was clear and that they were a small business. What about me? I am a small person who cant afford to eat this cost? This was a shock to me as I never saw the return policy when I ordered. I went and looked on their site for it after the fact and found it hidden on the dress page under a drop down menu. Every other site I have ordered from has accepted returns, even if I have to pay return shipping. I feel like I have been preyed upon, that they hide their return policy and have a policy that is greatly different from 90.% of stores, how could someone expect to need to go looking for this hidden policy? Also the great majority of the dresses on their site are polyester which I dont buy so its extremely difficult for me to even use the store credit if I wanted to. This was one of the only dresses I was interested in at all. I want a refund of $134.20 for the brand new unworn dress I immediately returned to them in the form of my original payment. I do not plan on ordering from this company again and if this is not resolved I surely will be telling everyone I know not to order.

  Business Response

  Date: 07/10/2023

  Hello *****, 

  I looked over this for you and I'm glad we we're able to get it resolved! Thank you! 

• Initial Complaint

  Date:11/14/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have noticed that bad reviews either get deleted or don't show. Had reviews shown, I could have made a better informed decision. Also, it is well into the 4th quarter and this company has only offered a gift card and not to return money. They have publicly stated that in 4th quarter of 2022 that customers could receive refunds. I have a similar situation to another jessakae customer and the company offered to refund funds to this customer and not a gift card. The items I bought look nothing like the pictures. I myself left a review that was nowhere to be found on the website. It may appear now after writing this review. They leave the positive ones however. This company has deceptive sales practices and I am hoping BBB can assist with getting money refunded in lieu of a gift card. I do not plan to ever shop here again. I would have no use for a gift card. This has got to stop happening. They also seem to change the return dates as well. One return for my most recent purchase says returnable by November 29th and then today it says November 16th for order *********. There are too many discrepancies for me to not be refunded. If not, people should know of the deceptive sales practices.Resolution:: Money back and not a store credit. I am happy to provide BBB with additional pictures and screenshots of missing reviews, and any other examples I find of money being refunded.

  Business Response

  Date: 11/29/2022

  Hello ****** and BBB, 
  
  We reached out to ****** and was able to get this issue resolved over text message. I'm happy we were able to communicate and get this fixed for you!