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Business Profile

Vending Machines

DSM Sales & Manufacturing, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vending Machines.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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  • Initial Complaint

    Date:01/12/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 24, 2023 I purchased a Freeze Dryer along with a cart and several supplies from Prep4Life | DSM Sales & Manufacturing | The Cube Freeze Dryer.

    ORDER #*******

    Their phone number on Prep4Life website is the same customer service phone number for DSM Sales & Manufacturing.

    The moment I received the order on December 27th, 2023 I reached out to them via email (see attached) explaining that the cart they sent me was dented in and unusable because the freeze dryer would not sit level on it. I emailed them several photos of showing them the condition of the cart.

    See attached emails, that I reached out to them on many occasions because I could not reach them via phone call even after the holidays, no one picked up.

    Finally on Wednesday, January 10 I called again and a lady picked up the phone. She had excuses to why they never responded to my emails. She even said, "the only email she sees is the one from last Friday. It was Wednesday the following week, so I am thinking what is your excuse for not getting back to me the past few business days.

    She said on the phone she would talk to a manager and get back to me by end of the day. Here we are two days later since that phone call and still no call back from them or email.

    As I stated on the phone with her that day, all I want at this point is to be reimbursed for the $125.99 for the unstable broken cart because since they did not reply back to me in a timely matter the past few weeks, I had to come up with a plan B to see the Freeze Dryer on.

    I just want the $125.99 reimbursed back to my credit card that I made the purchase on.

    Thank you.

DSM Sales & Manufacturing, Inc. is NOT a BBB Accredited Business.

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