We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Apartments

Windgate at Bountiful Apartments

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Apartments.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/05/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In the last ~4 months I have lived without working air conditioning for the majority of this time which I may add are the 4 hottest months of the year. I initially submitted a maintenance request for broken AC on 6/23/22, and this repair was not completed until 7/12/22. I sent the property manager multiple emails not to mention phone calls asking when I might expect these repairs to be completed as I do work very long hours, and it was getting impossible to sleep in my apartment in 80 degree temps. Most importantly, I informed her that I do have a brachycephalic dog in the unit that cannot tolerate being in this warm of temperatures. As you can imagine, this caused a noticeable burden on my life and well-being as I do work in healthcare, and as stated am required to work long hours this inconvenience disturbed my sleep and required me to wake up early every morning so that my dog could be babysat during the days, and not in the apartment due to the heat. Following the first maintenance request that took nearly a month to complete, the AC went out yet again leading me to believe that it likely was not properly fixed to begin with. I submitted another maintenance request for the same issue on 8/11/22, and today’s date is 10/3/22 and the AC has still not been fixed nor has the manager attempted to schedule a repair, communicate an estimated repair date, nor acknowledge my concerns or replied to multiple attempts at corresponding with her via email and phone message. I would also like to voice a complaint about the pool. The pool did not open until the end of July, and was only acceptable to use for a few weeks after it had opened as the water turned swamp green. The pool water was never maintenance, and remained green until it closed shortly after Labor Day. I acknowledge that per the rental contract you are required to submit 60 day notice to vacate the premise; however, I will say that this detail was not something that I committed to memory when signing my lease.

Windgate at Bountiful Apartments is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.