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Business Profile

Freight Traffic Services

Freight Tec
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Freight Tec's headquarters and its corporate-owned locations. To view all corporate locations, see

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Freight Tec has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:04/10/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Freight Tec was hired to transport product from ************* to ****. The product was not properly transported and the all the product had to be replaced. Frieght Tec has taken no responsibility for the total loss. At this point have incurred a loss of the product and fees paid to Freight Tec to transport the product.

      Business Response

      Date: 04/14/2025

      As a freight broker, Freight Tec facilitates transportation by connecting shippers with carriers who are vetted for both safety and insurance compliance. In this case, the carrier involved was selected based on those criteria and held active insurance at the time of booking. While we regret that the carriers insurance denied the claim, it's important to clarify that under federal law, liability for cargo damage rests with the motor carrier, not the broker. However, we understand the impact this situation has had on your business and are continuing to advocate on your behalf where possible. Were also happy to share all documentation related to the carriers insurance and the claim denial for your review.

    • Initial Complaint

      Date:08/11/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello Dear, The brokerage company I am filling this report now made a huge problem for my small business. We got a load from them at Dec. 19th of 2022. My driver went to the scale and saw that truck was overloaded (which is not legal). Broker Ms. R*** made a huge problem when my driver went back to the shipping facility asked them nicely if they can load a truck properly. We had a really hard time until they correct it. After that broker add a very ugly comment at Freight guard for my company that result in a future problem to get a load from the other brokerage houses. I am desperate and want it to ask if you can help me in order to remove this comments that were made. Thank you!

      Business Response

      Date: 09/11/2023

      Good morning,

       

      Thank you for reviewing this complaint again. Our information on file for our company was outdated.

       

      We hired Welex Logistics to take a load from OH-GA. The load was overweight, we asked him to go back to the shipper to remove some of the weight so that he could travel legally.

      Driver refused to unload and held this load hostage demanding $400 from our customer which is not company standard, and not what we agreed to.

      We ended up having to pay $250 extortion fee to get this load off the of the drivers truck. Carrier still demanded more money after the freight was removed.

      Driver broke his broker/carrier agreement and signed rate confirmation.

       

      Let me know if you have any questions.

       

      Thank you,

      Jordan W*******
      Director of Operations


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    Freight Tec is BBB Accredited.

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    This business has committed to upholding the BBB Standards for Trust.

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