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Business Profile

Bowling Lane Equipment

Storm Products, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bowling Lane Equipment.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/20/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on 12/02/2024 for the storm 6 ball roller black and lime green with a storm dealer. The dealer gets the same response from storm every two weeks that it will be delayed another two weeks. I called storm and they said it won't be available until mid February but yet they sent the dealer another repsonse saying February 3. I am looking for an actual date for my order because a repeating two week delay with no actual delivery date in sight is unacceptable.

  • Initial Complaint

    Date:08/11/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 3/6/2022 I purchased a New “Storm Phaze 4 “ bowling ball from my local pro shop. One week later the USBC determined that the ball would be banned from all USBC functions with the exception of league play. At that time I had no other information on what to do with the virtually useless ball which I had just invested $193.72 into. Today, 08/11/2022, I found out that Storm had an exchange program for this and other affected balls which ended on 06/01/2022. I contacted Storm Products and their response was : The exchange program ended on 06/01/2022. Sorry for any inconvenience this may cause you. Is there any way that your organization would be able to help in this situation?

Storm Products, Inc. is NOT a BBB Accredited Business.

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