We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Trampolines

Skywalker Trampolines
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Skywalker Trampolines's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Skywalker Trampolines has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 9 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/26/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We purchased the trampoline for Christmas and when we attempted to build the 12 the trampoline we noticed we were missing 12 ********** screws and one socket bracket. Possibly one box that *** have fallen out. However, upon trying to contact customer service I have been met with no answer via email, website or phone. We just want our box of parts.

      Business Response

      Date: 01/09/2024

      We have been in contact with the customer and we were able to provide them with the missing parts.  We believe this issue to be resolved. 

    • Initial Complaint

      Date:12/13/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a Skywalker Trampoline 16' round sports arena with lighted spring pad (blue) off of *******.com for $345.74 The order number 2000115-18888436. The trampoline was to be delivered in 2 parts. I received box 1 of 2 on Saturday December 9th 2023 and box 2 of 2 said it would be delivered on Monday December 11th 2023. December 11th, box 2 of 2 was delayed. December 13th box 2 of 2 was canceled because the item was out of stock. Now I have half of the trampoline I ordered my children for Christmas and no one can do anything to resolve this because I'm being told by ******* that the item is out of stock so I could return box 1 of 2 unless I find box 2 of 2 in a store. I was given the contact information for Skywalker Trampoline and each time I call the automated answering disconnects my call. The only thing I'm asking for is box 2 of 2 so my children can enjoy the trampoline they asked me to get them for Christmas.

      Business Response

      Date: 01/09/2024

      We have been in contact with this customer and we are currently working towards a resolution. 

    • Initial Complaint

      Date:08/15/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a trampoline and a part is missing.

      Business Response

      Date: 09/05/2023

      We have been in contact with the customer.  He has now received his complete order.  As far as the customers order we believe this issue to be resolved.

    Skywalker Trampolines is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.