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Business Profile

Plumbing Fixtures

Southwest Plumbing Supply

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Plumbing Fixtures.

Reviews

This profile includes reviews for Southwest Plumbing Supply's headquarters and its corporate-owned locations. To view all corporate locations, see

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Southwest Plumbing Supply has 2 locations, listed below.

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    Customer Review Ratings

    1

    Average of 2 Customer Reviews

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    Review Details

    • William A

      Date: 05/20/2024

      When they say it's too good to be true.....their right! Order from these guys after 2 days of waiting on them only to receive my valve hood missing parts! Contact them at 9am only to finally get a call back at the end of the day on Friday. They tell me they will ship out the replacement monday because it was to late in the day (granted I contacted them over 5 hrs earlier). Finally get the email that says they will ship my replacement once they receive the bad one? Why should I have to wait for what I ordered and paid for again when you messed up?These guys are worthless and slow. Clearly don't know what they are even selling!

    • Marty R.

      Date: 07/02/2023

      Marty R.

      Date: 07/02/2023

      DO NOT DO BUSINESS! I ordered replacement parts for a shower system as a guest on their website as I didn't have an account and didn't expect to order anything else. The order completed, but I never received email confirmation or any notification so after a couple of weeks I subscribed to an account and reordered the parts I needed. I finally received a pending transaction on my account and received the parts a few days later. Great! But... later I received a pending transaction on my account of an additional charge. I immediately got online, sent a message through the website that this order was a dupe and I cancelled the transaction. I found the transaction still active in the next 2 days and cancelled two more times. Finally, the product arrived at my home. I sent notification that I wanted to return the item. ***** replied and asked for the order number (obviously they couldn't cross reference with my name, address and date of order). I sent the order number. No response. I sent ***** an email asking for status. Again, she asked for the order number that was already in the email chain. I sent the order number multiple times with requests for status and was ignored. I put in a "ticket" twice and that was ignored... all over a 40 buck return. HORRIBLE CUSTOMER SERVICE - which, ironically they tout on their website as being stellar. This business is definitely a DO NOT SHOP - the order was delivered, but if there is a problem or defect I'm confident that this business will leave you on your own.

      Southwest Plumbing Supply

      Date: 07/11/2023

      *******************, I have contacted our CSR Manager, and we have decided to refund you. Not sure the details exactly. We are glad you got the part you needed, and hopefully that's worth something. We would ask if you are satisfied with our response here that you would consider removing your negative review.Plumbersstock.com

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