Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/31/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cancel recurring charge!

  Business Response

  Date: 03/31/2023

  Hi ****, I see that one of our reps tried to return your call on Wednesday, March 29th, 2023 but she was unable to reach you or leave a voicemail so instead she emailed you. The email would have come from *********************************** She reached out to you to let you know that she cancelled your membership and issued you a refund. Please let us know if there is anything further was *** assist you with.

• Initial Complaint

  Date:03/27/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Sept 19, 2022 I was reading about spy briefing and I had put in for a couple of knives which I received then I was supposed to get a book and news paper. I did get the knives and 3 papers but that was all. They have been taking money out which I didn't know is now. (******) to date I have asked them what they were taking the money for. I didn't receive an answer. I have written a few times but no answer. I called my bank and they told me I couldn't stop it. I have to get a new card. That makes it hard for me. They keep charging me. I'm getting really upset with the lies. I'm going to have to tell my bank that this was a scam. I don't know what else to do. I don't have any idea . I just have my bank statements that I can show. I want my money back that they took from me. I do hope you can help me with this. I do have bank statements that I can use if needed.Thank you ***********************

  Business Response

  Date: 03/27/2023

  Hi *****, I'm sorry to hear that you signed up for a membership that you didn't intend on doing. I see on September 17, 2022 you ordered an ebook copy of the Off The Grid Safe House which was sent to you via email. After you purchased this book, I see you took the upsell for 1 Free Stiletto Knife + Membership and after that, you opted to purchased 3 additional Stiletto Knives. These knives were all shipped out to you on September 20, 2022 via ***** We then sent you daily emails about the membership you signed up for and sent you monthly newsletters via ***** The only time we received an email from you was on November 4th and November 11th and they were replies to *****'s emails where you just commented on the email contents, never mentioning that you wished to cancel anything or had any questions about your order from 2 months prior. Today, I cancelled your membership and issued you 6 refunds totaling $409.06. I'm sorry if there was any confusion about this membership, but we're always happy to assist our customers.

• Initial Complaint

  Date:03/24/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a free book and paid for the shipping and handling. I never received the book and everytime I try to contact them I get a recording to leave a message which I do to try to find out what is going on or to track package and never get a response .I'm beginning to think this is some kind of scam please help me resolve this issue or have have to file fraud complaint on my credit card thank you.

  Business Response

  Date: 03/24/2023

  Hello ******, I do see that you left two messages, one on Wednesday and again today. We're currently short-staffed and in the process of hiring additional agents and training them. Regarding the book you ordered on March 17th, I do see that it was shipped and **** is expecting to delivered it on Monday, March 27th. We sent an email with the tracking number to you around March 21st, maybe that ended up in your spam folder? If you prefer, you may reach out to our support staff at **********************************.

  Customer Answer

  Date: 03/25/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:12/20/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a couple of books and other things from this company; I received the goods but I also signed up for a monthly newsletter. I have only received one newsletter so far, after a few months, and I continue to be overwhelmed with daily emails from this company trying to sell me other things and services. Then I saw a $77 charge on my AMEX several months in a row. I don't recall signing up for that kind of large monthly fee. I have tried twice to contact Spy Briefing by phone to cancel this, only to get voicemail and no return call. I am not seeking any refunds for past charges; I do want the subscription cancelled going forward and if I see the charge on my AMEX next month, I will dispute it with AMEX.

  Business Response

  Date: 12/21/2022

  Hi *********, 

   

  Thank you for reaching out to BBB to resolve your issue with our company. It looks like we received and processed your request to cancel the membership with us on 11/9/22. I see that you spoke with an agent on that day that confirmed the cancellation. I am not showing you have been charged for a membership with us since October. 

   

  Thank you. 

• Initial Complaint

  Date:12/18/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I found out the I am being charged for gun insurance without my consent $77.00 for the last 4 months.I did not ask for it and do not own a gun PS They furnished no receipt for this insurance I request these charges be stopped and payments returned to my credit card Respectfully,******************

  Business Response

  Date: 12/19/2022

  Hi ***,

   

  Thank you for reaching out to the BBB to resolve this matter with our company. I see that you joined our Platinum Membership back on 10/10. It looks like it was an upsell after you ordered a book from us, and you accepted and processed the sign up. I see that you were sent an email with a receipt and order confirmation the day you signed up. I have cancelled your membership with us, and have issued 3 refunds of $77.00 each for the 3 months you were billed. I do apologize for any confusion with our order process and if we missed any of your calls or emails reaching out to us directly. Your refunds should process in 3-5 business days. 

• Initial Complaint

  Date:10/06/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  March 2022 to present 77 dollars month until July increase to ***** month till present..Ordered book for **** received..and a cc charge for 77 dollarsNeeded info on concealed carry insuranceso when I was billed thought I would have a follow up with info following. I waited received nothingstarted receiving monthly newsletter. Still no infoobviously waited too long pressing medical issues got sidetracked.no excuse I know but here I ama retired Sr. ******* like Ive been a little mislead.Absolutely no contact infoever..not even on newsletter..no correspondence at allphone # on website is worthlessno callback msg.an emailno address no name no number no nothing said refundedthats itrefunded just SPY AND SURVIVAL BRIEFING oh and did I say no refund..NO REFUND. not a ***** that I could see..I see they say contact and resolve really? Ive read some of the complaints and reviews and I see I am not alone..if in fact SPY BRIEFING is legit..why dont they resolve this confusion that is obvious and clear their nameI hate to bad mouth true patriotsthat is why I havent contacted cc fraud as yet..but I am still getting billed and I may have to. I really have no choice..because my estimate is ****** I have to be refunded for a so called membership to an 8 page newsletter once a month..REALLY! I mean Im old..but is there something wrong with this pictureor is it just me? Anyway I would like a complete refund on membership feesand a withdrawal of my namethank you..the book was received in good order and refund will not be necessary on book onlySincerely *****************************

  Business Response

  Date: 10/07/2022

  Hello *****, I'm sorry to hear that there was a misunderstanding at some point. Unfortunately, we have not been able to offer concealed carry insurance for well over a year, you can thank our government for that. I also apologize that when you spoke with one of our customer support reps in August they didn't cancel your membership and issue you refunds, although it doesn't look like you asked for that, he still should have made sure you were happy with the product. I have issued you all of the six membership payments you have made beginning in April. You'll see three refunds of $77 each and then three more for $78.31, they should show back ** in your account early next week. 

  The reason the payment increased was because we were told that we needed to charge tax to almost all of our customers (there are a couple of states that don't have to pay sales tax) for every transaction. 
  
  Please let us know if you have any questions. Thank you.

• Initial Complaint

  Date:09/09/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is the second straight time when I ordered something I didn't receive it, It took me weeks last time to get what I bought from ignored emails and being lied to. When I contacted them this time about not getting the video This is their reply to my email.Hello ******, Thank you for reaching out to us. We apologize for the inconvenience this might have caused you. Please be advised that the Carfighting Video is an online course that you can watch via the link provided through email, it is not placed in a physical format such as a DVD. For you to access the online material, please click the link below: https://cf.spybriefing.com/carfighting-dvd-video-access Please let me know if you have any questions or if I can help you with anything else. Thank you.************Spy Briefing, LLC ************ Spy Briefing **************************************************************************************** (435) 572-4432Invoice DateInvoice #Due Date September 8, 2022250322909/08/2022 TO:SHIP TO:***************************** ****************************************************************************************************** ***************************** ****************************************************************************************************** QtyDescriptionUnit PriceTotal 1Carfighting Video ***** - $***** -$*****$***** 1Sales Tax - $0.15$0.15$0.15 Total Purchases$15.12 Payments Made 9/8/2022Credit Card - Approved MasterCard xxxxxxxxxxxx2140$15.12 Total **************************** Payments Due 9/8/2022Current$0.00 Outstanding Balance$0.00 Balance Due Now$0.00 I sent them a copy of my receipt (see above) which had no links on it. In addition since I contacted them, my customer site where I have videos and courses I paid for (which worked before I contacted them, I checked) they've changed my password so I can't access over $100 worth of videos and courses I paid for. I called them this morning and nothing has been done to fix the issues. I emailed the owner *********************** and he hasn't responded just like the last time.

  Business Response

  Date: 09/12/2022

  Hello, I'm sorry you're having these problems. I'm not exactly sure what the issue is with the Car Fighting digital video you purchased. If you use the link that the customer rep provided you with it will take you to the video. As for the changing of your password, we didn't change it. Looking in the history, I can see that it's a password you created yourself. If you log into your account at spyandsurvival.com using your email address and that password, you'll find the four videos you purchased. If you've forgotten your password you may select the "Forgot Your Password" option to reset it. 

  Customer Answer

  Date: 09/12/2022

   
  Complaint: 18003876
  
  I am rejecting this response because: because my password was the password you sent on 2/2/2022, also I'm missing all the videos I bought then on Spy training. They were there now they're gone  The problem I had with the carjacking video I never got the link until after emailing several times I had to file with the BBB. I want back my missing videos
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:08/25/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase from them on 4.10.2022, for $9.95 for RAT Fight Book. I have never received the book. I've called a couple of times and left messages. I used my Chase Visa credit card.

  Business Response

  Date: 08/26/2022

  Hi *****, I'm very sorry to hear that you never received your book. I will have it re-shipped to your Columbus, OH address right away. If you don't receive it by next Friday, please don't hesitate to reach out to customer support at ###-###-#### or by email at [email protected]. 

• Initial Complaint

  Date:07/31/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company promised many services that have not been delivered.Simply stated: this company, if you want to call it that, is a Scam and very fraudulent and should be fined for their scam!I was initially charged for services that I never authorized and it took a week to get any response I have received credit for these fraudulent charges and simply want to discredit this company from any future scams that they try to pull on individuals by their misleading and fraudulent claims and multiple fake videos!I want a full refund of the additional $10.80 due **** think the Better Business Bureau needs to STOP business practices by this horrible online business!Beware of this Company, Spy Briefing, LLC as most unprofessional and BEWARE of making any purchases from Spy Briefing, LLC or any affiliated or supported businesses!Regards,******************** ************

  Business Response

  Date: 08/01/2022

  I'm sorry to hear this. I see you purchased the *** Fight Ebook twice on 07/18/22 along with the *** Fight Video and then the monthly membership. You emailed us right away and we cancelled your membership on 07/19/22, issued you a full refund of $83.45. We did not know that you also wanted a refund for the ebook. I've just issued you a refund for $10.80 and $50.90 for both Ebooks and the video.  

  Customer Answer

  Date: 08/03/2022

  I have not received said credits which is so typical of many responses that I have viewed on the BBB website! All the same requests from this most unprofessional online business!

  I have Not received said credits and still consider this company as fraudulent at BEST!

  *************************

  Business Response

  Date: 08/03/2022

  You won't see the voided payment from July 18th, that would have just dropped off. You should see the refunds for the other two charges in 2-5 days. 

• Initial Complaint

  Date:07/26/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April through July, 22nd each month, they've charged me 77.00 for membership. I have no account to login and also no account, per their password recover option, yet get emails each month for charges. Voice mails have been left. Need these costs recovered due to deception.

  Business Response

  Date: 07/27/2022

  I see you signed up for the Spy Briefing membership after you purchased a book from us on April 21st. I'm sorry to hear that you didn't receive the emails from us that contained your login information for not only your membership but all other videos. I'm guessing these emails may have all gone to your spam folder. I see your membership was cancelled earlier because you reached out to our customer support department and they issued you a refund. I issued you refund for the remaining payments. You should see these funds back in your account in 2-3 days. Please don't hesitate to reach out to us a [email protected] if you need anything further. Thank you.