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Business Profile

Diet Foods

Shaka Solutions, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Diet Foods.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/14/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Originally I entered a sweepstakes $9.95, I was supposed to get earbuds, which I did not get. I didn’t get anything and I was not aware I was subscribed to anything. But I saw the charges on my account so I called them . They said I had subscribed to some diet thing and I told them to cancel any subscription in my name, they assured me they were canceling the account. I was charged in November $89.95 and $49.95 and I was charged again $49.95 in December and I called again and they said I had canceled November 7 and I shouldn’t have been charged. But they have not returned any of my money back to my account. On November 2, they charged me $89.95, on November 3, they charged me $9.95 on November 6, they charged me $89.95 again and November 13 they charged me $49.95 and again on December 12 they took another $49.95 out of my account.i called them again the man said that he couldn’t do refunds and I asked to speak to a manager. He said they don’t have any, said he represents a lot of companies. But he didn’t tell me how I could get my money back. I’m 75 years old and on a fixed income, I need my money!

Shaka Solutions, LLC is NOT a BBB Accredited Business.

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