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Business Profile

Moving Assistance

Frontier Home Solutions, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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  • Initial Complaint

    Date:06/18/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    When I initially booked the move, I was quoted $2,900, based on a conversation in which I was asked to estimate the number of boxes. I explained that I wasn’t able to provide an accurate estimate, but **** ***** told me to “give it your best guess” and reassured me that “this is just an estimate” and that he was confident the price would not change.Following this, I received multiple calls from Heather in your customer service department asking me to sign the Bill of Lading “ASAP” so the truck could be scheduled. I made it clear that I was extremely busy and inexperienced at estimating boxes, but I was still pressured into signing the document that same day. In a follow-up call, I was asked to go room-by-room and provide more detailed inventory, something that should have been handled prior to requesting a signature.Then, just days before the move, I was called and told that the price had increased to $7,500, more than double the original quote. I was also suddenly asked to pay an additional $1,000 immediately, despite having been told that the payment structure would be one deposit at booking, half at pickup, and the rest at delivery.When I asked for just 30 minutes to speak with my wife, the representative refused and told me he couldn’t wait because he “needed to go home.” He then stated that if I needed more time, I would have to sign a form to pause the move — for an additional $400, which is yet another example of unfair pressure and an attempt to extract more money.The entire experience has been filled with misleading information, high-pressure tactics, and a sudden and unjustified increase in price — all of which constitute a breach of the original agreement. I am therefore canceling all services with Frontier Moving Solutions and demanding a full refund of my deposit.

Frontier Home Solutions, LLC is NOT a BBB Accredited Business.

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