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Business Profile

Solar Installation

Generation Solar, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Solar Installation.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/16/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have called and emailed this company about the fact the the critter guard that was installed with my solar panels is not effective. A crew came out to my house back in October, and never did anything about it. They said the need to get a taller ladder cause my house was too high. They never came back. I have repeatedly made attempts to email the company with little to no response. I haven’t heard called during business hours and there is no answer on their phones. I get sent to voice mail.

  • Initial Complaint

    Date:08/30/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They put solar on our property that doesn’t match the engineered drawings, comes apart every time wind blows, has failed multiple inspections from county. We have been dealing with this for over a year now and still have a solar system on our property that isn’t working. We have asked generation solar to remove this system from our property and are unable to speak to anyone after putting in this request. No one answers their phones. The finance company hasn’t heard back from them either so that we can get proof from them we will not owe on this system.

  • Initial Complaint

    Date:08/07/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Generation Solar sub-contracted with Roofix without authorization from me to replace my roof. Genration Solar was contracted to install solar panels and other equipment atmy residence. Roofix removed my roof and refused to re-install the roof without payment. Genration Solar refused to pay for their mistake. I had to finance a new roof for $20,000 with Roofix's finance company. I have made significant effort to reach out to Generation Solar without success.

    Business Response

    Date: 08/07/2024

    We completely understand the frustration shared by *********. We have spoken to ********* on several occasions explaining that we did originally reach out to Roofix to get a quote for his reroof project. They did schedule the reroof to take place. However, Generation Solar cancelled the project the day before it took place. Roofix failed to see the cancellation note from Generation Solar. They removed the reroof then saw that it was cancelled. They stopped the work until they twisted *********** arm to pay for it then completed the new roof.

    This really should be the responsibility of Roofix to resolve. They failed to see the cancellation notice and have put ********************** in a very difficult situation. We have asked ********* to commuicate and work to resolve this with Roofix. 

  • Initial Complaint

    Date:05/14/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In November of 2022 I had solar panels installed on my roof through Generation Solar. The panels functioned for about 14 months and then stopped working. I called to request assistance and after 4-5 months a person came to replace a battery in the inverter. The system worked for 1 month and now is not functioning. I have left numerous messages to request service and had one voicemail telling me to try and reset the inverter, which I did but it did not fix the problem. It has been over a week since I heard anything from Generation Solar and I am wanting to terminate my contract with this vendor. I purchased the system through a loan for $22,000. I would like the loan to be discharged and the system to be removed from my roof.

    Business Response

    Date: 06/03/2024

    We are actively working to resolve ********'s concern. We have been in contact and believe we have figured out what is wrong with her system. 

    Solar system contracts cannot be cancelled and systems removed without extra cost. A solar system is technology that has to be serviced and monitored. Much like a automobile, they require service to stay functional. You can't purchase a car and decide months down the road to return it and get your money back. Once the solar loan is paid off with her financing company, ******** has the liberty to do whatever she would like with her system. 

    We will continue to work with ******** until we are certain her system is back online and producing power like it is supposed to.

Generation Solar, LLC is NOT a BBB Accredited Business.

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