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Business Profile

Retail Sportswear

Lifetime Products

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Retail Sportswear.

Reviews

Customer Review Ratings

2

Average of 4 Customer Reviews

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Review Details

  • Tim F

    Date: 08/19/2024

    I ordered the 11'x11' resin shed Upon opening the boxes I found that none of the parts were labelled/numbered. The instructions (while not great) listed the part numbers needed for each step. Without them being labelled I had to scatter all of the parts out over the lawn to be able to try to match what was shown in the 1"x1" pictures to what I had.I tried calling the customer service line 3 times and was on hold for 45 minutes each time, without ever getting someone to talk to.I emailed them to ask if they would provide a discount for the situation but that went nowhere.I will never buy from them again.

  • Andrew S

    Date: 09/26/2023

    Lifetime Products has the best customer service I have ever experienced. I have twice contacted customer service because of issues with my Kayak; none of them were items any other company would warranty. The first, the retailer had left the Kayak outside, and the sun discolored some of the fittings. I contacted Lifetime customer service to purchase replacement parts, and they sent new ones for free. I had every intention to pay for them because it was the fault of the retailer leaving it out in the sun, not a manufacturing defect. The second time, I lost the ******************* when I flipped my Kayak to see how hard it was to reboard from the water. Again, this was not an issue that Lifetime was responsible for, but when I asked if I could purchase a new one, they again stepped up and sent me a new one for free! If I need anything and Lifetime makes it, I will definitely buy from them. Their customer service is second to none! Thank you, Lifetime Products!

  • Kay W

    Date: 05/02/2023

    Advertised a price for a swing set on Walmart.com. Purchased swing set, got confirmation email with delivery date, only to have company cancel order saying pricing error. Communicated through chat on phone with Walmart.com and through emails with Lifetime Products, only to be told, "Sorry for the inconvenience". They will not do anything for their customer and won't honor the cheaper price! Don't trust them! Don't buy from them! Very Dissatisfied and Upset!

  • Mario M.

    Date: 02/10/2023

    Will not send return authorization form to return defective jewelry

Lifetime Products is NOT a BBB Accredited Business.

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