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Business Profile

Calendars

Calendar Inc

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/29/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    03/27/2024 Signed up for Calendar.com with intention to use the Free Plan but the only option the site allowed was signing up for a free trial of Standard Annual Plan. We provided our business checking info. Our intention was to try out the services and then likely cancel before the end of the trial. 04/10/2024 We were invoiced for a full year of service for $120 Receipt number ********* Invoice number A9B5676B-0003 Payment method Visa - **** 04/15/2024 Original support ticket ***** started on April 15th 2024 requesting a refund if possible as we were not interested in a year of Standard Annual Plan and instead were interested in the Free Plan 04/16/2024, 9:56 AM PDT Received an e-mail response from ******************** by Nik F***** informing us that they would provide a refund. They removed our Standard Annual Plan functionality from our account and we were reverted to the Free Plan functionality. Fast forward to today 07/25/2024, I've gone back and forth with Nik and he claims they have escalated a ticket to Stripe, but still no refund. I've reached out to Nik recently looking for an update but I've had no response from him since June 4, 2024, 10:15 AM PDT. So, we've paid for services that have been taken away and not been refunded. All we would like is to be refunded the $120. Thank you for your time. I have an e-mail chain to corroborate all of this.

Calendar Inc is NOT a BBB Accredited Business.

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