Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a puppy on 6/22/25 and when delivered she had parvo and bilateral ears infections. The breeder told me they had no money to help with the 7k vet bill nor could they return the money I paid for this little girl. I was told by **** they can cure parvo with water and i could have a new puppy and they would take her back

  Business Response

  Date: 06/28/2025

  We’re truly sorry to hear that Zoey hasn’t been doing well — we know how heartbreaking and overwhelming it can be when a new puppy faces health challenges, and we take that very seriously.
  Please know that every one of our puppies receives a full wellness check from a licensed veterinarian before going to their new home. At the time of departure, Zoey was cleared with no signs of parvo or any infections, and her health records reflected a clean bill of health.
  We also want to gently note that $7,000 is an unusually high estimate for parvo treatment, even in more severe cases. While we sympathize deeply, this type of situation is not covered under the terms of our health contract. That said, we are still doing everything we can to help in good faith and stand by our offer to either take Zoey back so we can begin treatment ourselves, or provide a replacement puppy for your family.
  We understand this may not be the outcome you were hoping for, but we’re committed to offering the most responsible, humane, and honest solution available within our means. If you'd like to discuss next steps, we’re here and ready to help.

  Customer Answer

  Date: 07/08/2025

   
  Complaint: 23530415
  
  I am rejecting this response because: 

  I dont agree with the answer the seller provided as i want my $2500.00 refunded for my now healing little girl

  
  
  Sincerely,
  
  ******** *****

• Initial Complaint

  Date:04/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Horrible experience. I put a deposit on a dog, ****, and put him in training. Two weeks later they call and say that he has a heart murmur. This is common for puppies so I wasnt too concerned. They told me however, I needed to pick another dog. I immediately started to feel like something was off. I then found the reviews on BBB and they were frightening. Based on those reviews, I am convinced that there was a lot more wrong than a heart murmur With ****. I had initially picked another dog but a few hours later I cancelled. Of course, they didnt give back the deposit. There are so many great, reputable breeders out there, please do not adopt a dog from them. I have tears thinking of what **** is going through. I urge the BBB to investigate this business.

  Business Response

  Date: 04/15/2025

  Thanks for taking the time to share your thoughtswere genuinely sorry this has been such a frustrating experience for you, and wed like to clarify a few important points.
  When ***** vet check showed a mild heart murmur, we told you immediately. We didnt hide anythingin fact, we went out of our way to be transparent. You had already seen multiple videos of **** and even had live FaceTime sessions with him during his training. You saw firsthand that he was sweet, energetic, and doing well. The murmur was a surprise to us too, as mild murmurs in puppies can be common and often resolve with time. Still, we felt it was important to give you the choice to switch to another pup, and you did express your appreciation for our honesty at the time.
  **** trained for over two weeks, and you were aware of that progress. Despite the investment we made into his care and training, we still refunded the full training deposit when you chose to cancel. We simply retained the puppy deposit, which is standard and clearly stated in our policies. That deposit doesnt expireyoure still welcome to apply it to a future puppy if and when the time feels right.
  We truly care about our puppies and our families, and its upsetting to hear this described as anything less than ethical. Were proud of how we handled thisopenly and with your best interest and the pups well-being in mind. If you ever want to talk more, were always here.

• Initial Complaint

  Date:08/29/2024

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a puppy from My Doodle Crush for $2,700. Unfortunately, upon the puppy’s arrival, it was apparent that he was severely ill. After two separate veterinary visits—one of which was an emergency visit—the puppy was diagnosed with pneumonia. Given the severity of his condition, the difficult decision was made to euthanize him.
  
  The following details further highlight the issues surrounding this transaction:
  
  - The health guarantee from this business states that they guarantee the puppy’s health for up to two years and promise a full refund in cases of serious health issues.
  - The initial weight and health claims made by them were false. They indicated the puppy weighed 14 pounds and had recently been seen by a veterinarian, but when he arrived, he weighed only 4 pounds and was not seen by a certified veterinarian/no formal documentation was provided.
  - Based on the medical reports, it is evident that the puppy arrived in extremely poor health, likely due to neglectful conditions before being transferred to me.
  
  As a result, I am requesting the following:
  - A refund of the $2,700 purchase price for the puppy.
  - Reimbursement of $1,593.17, which covers the costs of two veterinary visits
  
  The total amount I am seeking is $4,293.17 and would be happy to help provide documentation to further investigate this business as I believe they're falsely advertising the care they give these animals.

  Business Response

  Date: 09/09/2024

  
  We deeply regret the difficult experience you had, and we truly sympathize with the loss of your puppy. We want to assure you that we did our best to support you throughout this challenging time. We were in constant communication, and we provided a replacement puppy, which you agreed to as a resolution.

  
  Our goal is always to ensure the well-being of our puppies and satisfaction of our clients. We value your feedback and are committed to continuing to improve our practices. Please know that we are still here to help and answer any further questions you might have.
  
  
  

  Customer Answer

  Date: 09/09/2024

   
  
  Complaint: 22214084
  
  
  
  I am rejecting this response because: My Doodle Crush provided an initial puppy for purchase who was in dire need of medical attention. Given the condition of the puppy, he should not have been given to a potential customer. Upon having received the puppy, he lived for no longer than 3 days and there was no support offered by My Doodle Crush to cover the medical expenses this caused. Had this puppy been properly taken care of, this all could have been avoided. Multiple customers have had this same experience. Please refer to Yelp for more stories like mine.

  
  
  Sincerely,
  
  
  
  Amanda Martinez

• Initial Complaint

  Date:08/06/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased Charley in June and received him two weeks later. Charly immediately was exhibiting concerning health issues upon receiving him. Charly was identified as severely malnourished, 12 pounds underweight, displaying symptoms of a persistent cough, exhibiting notably poor coat condition with visible bald spots. Charly is also terrified of people. He was diagnosed with hookworm infestations (Parasites) and pneumonia within the first two weeks of receiving him. I was sold a puppy that was sick and mydoodlecrush knew that. Charly is still underweight because of how sick he was when I received him. after several days in the hospital, Charly is finally on the mend. it sickens me that you guys are still in business. Not only did i receive a very sick dog, but they gave me the wrong paperwork with all of the wrong information on it. whenever I would text them about the dog's condition, they would respond by telling me they would give me another dog and take Charly back! I have also been contacting them for 3 weeks now asking them to provide me with the vet documentation stating that Charly could be SOLD, they still have yet to give that to me. ON their website, it says the pupps go to a final vet check before being sent off to make sure that they CAN be sent off. Still nothing. Mydoodlecrush most likely did not take Charly to get the vet check because they knew he was sick when delivering him to me and did not want to take care of him. Either way, its disheartening that a company would do this to someone. Please do not purchase a puppy from this breeder so they stop breeding puppies.

• Initial Complaint

  Date:07/09/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In March 2024 I purchased a puppy from, MYDOODLECRUSH.COM. The puppy was delivered on April 14th. That night the puppy was coughing and throwing up. After discussing the health issue with the breeder, we took the dog to the vet. The breeder stated because we received the dog sick, they would assist with the vet expenses. The vet sent us home with medication. After a few days the puppy became more sick. We took the puppy back to the vet. The vet said the puppy was too sick for him to be treated there. The vet told us to take the puppy to an animal hospital. We took the puppy to MedVet, animal hospital. MedVet admitted the puppy and placed him into an oxygen box. After a day of treatment MedVet stated the puppy needed to be transferred to an ICU for direct line oxygen. The puppy was transferred again to an ICU animal hospital (SAGE). Following a couple days of treatment at SAGE, the doctor told us the puppy was recovering. We brought the puppy home after accruing approximately $8200.00 in medical bills.
  We have been attempting to get reimbursed by MYDOODLECRUSH.COM. In the beginning MYDOODLECRUSH.COM took responsibility and said they would review all the medical bills and medical records. Approximately 30 days after I forwarded all the medical documentation to MYDOODLECRUSH.COM, they stated they were still reviewing the documents. After an additional 15 days I requested an update. MYDOODLECRUSH.COM has ceased communication with me. I did hire an attorney, who sent a demand letter. MYDOODLECRUSH.COM did not respond to the letter either.
  I believe that MYDOODLE RUSH.COM delivered a sick puppy to me and is responsible for the care of that puppy. When I purchased the puppy I was expecting a healthy puppy.

• Initial Complaint

  Date:07/03/2024

  Type:Facilities Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally lodge a complaint regarding a puppy my family and I purchased from My Doodle Crush. We initiated the purchase with a $500 deposit on May 27, 2024, and completed the full payment upon delivery of the puppy on Monday, June 10, 2024. Upon arrival, the puppy was extremely underweight and malnourished, with patches of missing fur on various parts of his body. Shortly after, he was very sick and required immediate veterinary attention. The veterinarian diagnosed him with parasites, attributing this to poor breeding practices. Despite reaching out to My Doodle Crush for assistance with the veterinary expenses, we received no support or solutions from them. Based on our experience, it is evident that My Doodle Crush operates as a puppy mill. I urge you to take immediate action to investigate this business and consider shutting it down to prevent further harm to other animals and unsuspecting families.

• Initial Complaint

  Date:04/15/2024

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Complaint Against MyDoodleCrush for Selling Sick Puppy
  
  Dear Better Business Bureau,
  
  I am writing to file a formal complaint against MyDoodleCrush regarding the purchase of a puppy on April 7, 2024, which unfortunately was diagnosed with mycoplasma cynos(associated with dirty puppy mills) and severe pneumonia shortly after arrival. Despite multiple attempts to contact MyDoodleCrush for assistance and clarification regarding the health of the puppy, I have not received any response.
  
  On the date of purchase, I acquired a puppy from MyDoodleCrush. Within 12 hours of receiving the puppy, it began showing symptoms of illness, including severe coughing and difficulty breathing. I promptly sought medical attention for the puppy, resulting in hospitalization and ongoing treatment under veterinary care.
  
  The veterinary bills for the treatment of this puppy have exceeded $3000, and the puppy continues to require intensive care due to its critical condition. My attempts to reach out to MyDoodleCrush via phone calls and text messages have gone unanswered, leaving me deeply concerned about the welfare of the puppy and other animals in their care and seeking resolution to this matter.
  
  I believe that MyDoodleCrush has engaged in deceptive practices by selling a sick puppy without disclosing its health condition and failing to provide appropriate support or response after the sale. This lack of communication and responsibility has caused significant emotional distress and financial burden.
  
  I am requesting your assistance in investigating this matter and facilitating a resolution. My primary concerns include seeking reimbursement for the substantial veterinary expenses incurred, as well as ensuring that MyDoodleCrush takes responsibility for selling a sick puppy and failing to provide adequate customer support.
  
  Enclosed with this letter are copies of relevant documents, including the purchase receipt, veterinary bills, and records of attempted communication with MyDoodleCrush. Please let me know if any additional information is required to proceed with this complaint.
  
  Thank you for your attention to this matter. I look forward to your prompt response and assistance in resolving this issue with MyDoodleCrush.