Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/18/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a Chirp Wheel in January. I received it promptly but it did not work as advertised for me. So I went through their return process and received their return authorization. I shipped the product back to them (using their return labels, etc.). But I have not received a credit to my credit card or a refund. On their website it states that the return was approved and is in process. It's been 5 weeks. I have reached out to them twice via their email address and received no reply.

  Business Response

  Date: 03/18/2025

  Hi *****,

  Thank you for reaching out, I apologize for the long awaited refund. Typically with our return process, we review every return that arrives back to us for any damages or misplaced items.

  Our warehouse has been seeing a large influx of volume due to holiday returns that has made this process a bit longer than expected. I have gone ahead and have processed this return for you. 

  An email confirmation will be sent to you confirming refund details.

  Please let me know if you have any further questions or concerns. Thank you.

  Customer Answer

  Date: 03/18/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 23080151, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:02/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have two chirp wireless estim systems (one I purchased myself and one received as a gift) both ordered Oct 2024 and received Nov & Dec 2024, much later than the originally stated delivery date. However, both in warranty when I reached out to Chirp. One of the units does not work and I have sent numerous emails and videos (at their request) without resolution. In some emails they claim they did not get emails from me whereas other emails they claim they cannot view my videos. It is a loop of non action and I suspect it is to run the warranty time out. I am frustrated and simply want an exchange of my non working Chirp Halo device with a working one. Either that or a refund and honestly I prefer to have a working product. They are not responsive and when I research it seems this is typical of this company. False promises and inconsistent faulty products. I believe they had challenges fulfilling orders due to high sales (thus them not meeting shipping dates) and also compromised product integrity to just get something delivered. As a consumer I am left without any option and an expensive non working product. Something needs done.

  Business Response

  Date: 02/14/2025

  Hi, 

  Thank you for your message, and we are sorry to hear of the poor experience you have received. We would love to investigate this matter further and explore what options are available so we may be better able to assist you. 

  We have been unable to locate your original order. Can you please provide your order number, email address, and shipping address?

  Once confirmed, we will be able to better assist in this situation. 

  Thank you.

  *****

  CX Manager

  Customer Answer

  Date: 02/14/2025

  
  Complaint: ********
  
  I am rejecting this response because: The case is not resolved.  You indicate you’re unable to find my order information and requested I provide and I am as follows.  To clarify, I have provided this previously, to Chirp customer service.  Regardless, ORDER #************ which should provide you my name and mailing address from your records but I will provide here as well:

   ***** ******

  *** ******* ***** ****
  South Point, Oh 45680

  I just want a working unit.  

  Sincerely,
  
  ***** ******

  Business Response

  Date: 02/18/2025

  Hi *****,

  Thank you for providing that information, I was able to locate your original order for the Halo Double.

  I apologize for the experience you have received so far, even with the original order number I was unable to locate any conversation history tied to the email associated with the order number. But it does sound like there were a few mishaps regarding this warranty. As our warranty policy is eligible for one year from date of receipt. In order to remedy this, I would love to either honor a return or a replacement. 

  If you would like to start a return, I can email you a pre-paid return shipping label today to begin this process.

  If you would like to begin a warranty replacement, please note that the Chirp Halo Double is currently out of inventory and will be expected to ship between the dates of 2/28/2025-3/3/2025. Once fulfilled, we will email you a tracking number of the newly fulfilled item. 

  Please confirm how you would like to move forward.

  Thank you.

  *****

  CX Manager

• Initial Complaint

  Date:12/02/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for $277.49 with Chirp on October 8, 2024. I have receive less than half of the and been given multiple excuses as to why the remainder of the order has not shipped. My correspondence with the company began on October 31 and my most recent was today, December 2, 2024. Hello, Unfortunately The HALO pads and the HALO Unit are now out of stock and are estimated to ship Dec 16th, we are sorry for the inconvenience Have a nice day!Chayce Chirp Customer Experience Representative On Wednesday, November 27, 2024, 3:08 PM ***** ******* wrote:Hi- I have serious concerns that I will not be receiving the rest of my order. I have been more than understanding with your multiple delays, but now I feel like these are just excuses. Please provide me with tracking information for the rest of my order. If that is not possible, I plan to reach out to the BBB to see what recourse I have as well as dispute the charge with my bank.***** ******* On 11/20/2024 10:37 AM CST Chirp ************************************* wrote: Hello,Thanks for reaching out, The Halos have been restocked and we will be shipping these out as soon as possible! There is a chance the **** has already shipped, we are working on getting tracking information. There are quite a few orders to catch up on and we will do our best to get to yours ASAP! Thank you for your patience Chayce Chirp Customer Experience Representative On Tuesday, November 19, 2024, 5:15 PM ***** ******* wrote:Hi- still waiting for my Halo unit and the rest of the pads. Any info would be greatly appreciated. ***** On 11/13/2024 10:47 AM CST Chirp ************************************* wrote: Hello,The Halo/pads are unfortunately out of stock at the moment. We will be shipping out The pads and Halo units November 15th (the pads have been delayed from the 28th to Nov. 15th) We are very sorry for the wait. If you would like to cancel or continue to wait let me know!Thanks for your patience! Chayce Chirp Customer Experience Representative

  Business Response

  Date: 12/03/2024

  Hi *****,

  Thank you for your message.

  In regards to your most recent Halo Double purchase.

  
  With some unfortunate news, we were unable to get your order shipped out in our promised timeframe and we humbly apologize for the incorrect information we have relayed to you.
  
  Our sales demand has exceeded expectations and has caused a delay with your Halo Double estimated shipping date which has been updated to December 16th, 2024. We will be honoring an expedited shipping method so your order may arrive before Christmas.
  
  Understandably this is news no one wants to hear, but unfortunately we are at the mercy of inventory availability. If you would like to cancel this order, please let me know promptly and I will issue the cancellation immediately.
  
  Once again, we apologize for the inconvenience and to let us know if you have any other questions or concerns.
  
  Thank you.  

• Initial Complaint

  Date:09/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I purchased a set of different size Chirp Wheels. About 6 months ago one snapped and I fell sideways onto the floor. No injury. I contacted Chirp multiple times and never heard back from them. Recently another wheel from the set snapped. Two out of four wheels in the set have now snapped. I would simply like two replacement wheels from them but they ignore any requests from me. I believe they should be sued over this, I can see someone getting hurt but mainly because they ignore the issue. If they actually addressed it then they would be a good company. Overall, the wheel has helped my back and I would like them to replace the wheels. Thank you!

  Business Response

  Date: 09/12/2024

  Hi,

  Thank you for bringing this to my attention. I apologize for the unfortunate incidents that have occurred and would love to get this resolved as soon as possible. I was unable to locate any conversation history with your email. 

  For reference, our customer support email is ********************. But in the meantime, please send your shipping address and confirmation of which wheels have been damaged to the email ***************** and I will begin the replacement process immediately. 

  Thank you. 

• Initial Complaint

  Date:05/01/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have purchased two combo packs of Chirp wheels, which are a physical therapy exercise product. The first time we purchased it, all three of the wheels broke within a few weeks to months. The company replaced them per their warranty after we sent pictures of the damaged products. They never requested that we return the broken products when they sent us new ones. After the products continued to break, the company stopped honoring the warranty and accused us of sending the same pictures of broken wheels. They said we had to purchase a new set since it was their policy to collect the broken products when they replaced them. Again, this was never requested or suggested. We decided to purchase a new set because they are very helpful to my husbands back. We purchased the new set last May and have had many broken products again. This time we have saved every broken product in case they needed proof. Still they have not asked for these broken products to be returned but they have once again stopped honoring their warranty and said we need to buy a new set. They said we have asked for too many replacements. There is no reason these should be breaking like this. The weight limit is 500 pounds; my husband weighs about 210 and is six foot six. I just dont think its right that they will not honor their warranty because their product is breaking too much.

  Business Response

  Date: 05/01/2024

  Hi,

  Thank you for submitting this request. I have taken a look at the previous communication threads between our 2 parties. I apologize for the hassle and mishandling of the situation, as it appears this was previously rejected both due to high  volume of previously damaged products and previously submitted photos re-entering the email thread causing internal confusion.

  I have gone ahead and have created a new order to be shipped to the previous address listed on your file. An email confirmation regarding the new order has been sent, email me personally at ******************************** if any corrections are necessary. 

  Once again, I apologize for the elongated attempts to receive our product and would love to personally assist in any future matters in attempts to better improve your experience. 

  Thank you, and have a nice day.

  Customer Answer

  Date: 05/01/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:03/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Chirp wheel 12in is too large and narrow. This caused the chirp wheel to fall over because my balance was a little off. I then fell hard on top of the chirp wheel side and felt like I broke my back. This product should be modified to have more cushion on the side/inside to prevent harm.

  Business Response

  Date: 03/18/2024

  Hi *****,

   

  Thank you for submitting to us and providing quality feedback, I am sorry to hear about the unfortunate incidents that have occurred. I see here that the most recent purchase from us was on January 8th, 2021. 

  Since the purchase was a few years prior, I would love if you could provide further details regarding the incident and confirming if the fore mentioned items were from this order as well as time and place of the incident.

  If you would like to speak with me directly, my email is *****************. If a phone call is better suited, we can arrange a time to discuss.

   

• Initial Complaint

  Date:03/20/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Sept 14, 2022 i suffered a back injury due to the chirp wheel snapping in half. After contacting rep Kiara V and manager Ethan, i was informed that the chirp wheel has a know product defect (please see attached email admission from chirp) which caused my painful injury which i have been suffering with for the last six months. I have reached out to Chirp (Ethan) on several occasions to get help with my injury and im now being ignored. Chirp doesn't want to take ownership for the know product defect and is putting the public at risk

• Initial Complaint

  Date:03/16/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Product doesn't work. These wheels did absolutely nothing and we followed the directions. I reached out to the company with zero response.

  Business Response

  Date: 03/17/2023

  Hi,

   

  I apologize for the lack of communication regarding reaching back to you. We have sent an email in regards of starting a return and resolving this.

• Initial Complaint

  Date:01/13/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered the Chirp 4-wheel pack on Dec 8, 2022 for $99.99. The initial confirmation email said it should ship within 1-2 business days. Having not even received a shipping notice, I emailed customer service on 12/22/22. A representative apologized and said I could get a refund or new order. I asked for a new order. I never received another order number OR order confirmation OR shipping confirmation. So I emailed customer service 5 more times over the next month and got all kinds of apologies and excuses, the last of which was that a new order would have to be placed but they could provide expedited shipping. I said ok. It’s 3 days later and I still have no new order number or tracking information. So I emailed and told them I give up and want a refund, and I opened a dispute on my credit card as they have never delivered the goods promised. This company is a mess. Maybe they make a decent product, no idea. They can’t even manage to ship it! And the sense I get is that they are very shady and not direct and yes yes yes customers with no actual follow up.

• Initial Complaint

  Date:01/05/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a blanket on their website for $13 and some change on 1210 2022 and I have not received it. I've emailed them and they have not responded but they deducted it from my account. I would either like the blanket or my money back.