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Business Profile

General Merchandise

Kenko.com

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/11/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received an email from the company on 9/6/2024 stating that my order would be shipping and I had 2 days to make any changes. I had cancelled my subscription months prior to this, they claim I never cancelled and only paused it. Regardless, I logged in after reading the email received on 9/6 and cancelled my subscription. A couple days later, I then receive an email that my order shipped. I sent an email requesting a refund as I had cancelled my account prior to the order shipping, within the 2 days I had to change anything with my order. They are claiming that I cancelled my subscription prior to the order shipping which is a bold faced lie, as I had cancelled on the 6th and tracking shows the order being shipped on the 9th. I no longer use their products and would like a refund. They also need to quit lying to people to file complaints with customer support and maybe train their employees to provide better customer support. The responses I received on my support ticket were trying to blame me for the order being shipped, though it was clearly an issue on the company’s end as it should have never been packaged or shipped in the first place.

Kenko.com is NOT a BBB Accredited Business.

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