We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Handyman

Cransten, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/09/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They are Vary rude, they dont care ***** the manager doesnt care he wont transfer me to anyone else and keeps hanging up on me, I asked for the owner he doenst care and now they block my number from calling the manager ***** is vary rude and dont care about customers I need the manager fired and the Texh fired. The house is so cold due to the tech didnt hook up anything right, the tech also stole my old equipment and the manager doenst care at all

    Business Response

    Date: 02/09/2023

    This customer is a very interesting one. He said our guy stole the ladder, but the ladder is there in the home. He also said that he took their equipment, but it is there in their home. They said the thermostat wasn't working, but the way they programmed it was causing the issue. The customer let us know of the issues, we scheduled to have someone out first thing in the morning to come fix it. They proceeded to harass us calling us over and over again (17 times in a row to the office line when our people have to keep the lines open to help other people) because first thing in the morning wasn't soon enough and they weren't happy with the answer. 


    As a resolution since the customer is within the 3 day right of recision we weren't making them happy, we came back, uninstalled the system and are letting them go back to their previous provider. Tell us why here...

    Customer Answer

    Date: 02/09/2023

     
    Complaint: 19372164

    I am rejecting this response because: No they did indeed steal the equipment they came back today finally to give it back to us, the thermastats was not program by us it was programed by the technicians, so i need something done or i will have to go further. The tech needs to be fired since he is a theif, he also installed it wrong since we didnt program anything or install it. So i need something done and we called many times since it was cold and we also needed the equipment back so yes indeed you guys did steal my equipment if i didnt call you i would off never seen the equipment again so don't lie just because you know your company needs to be shut down. So i need something done now
    Sincerely,

    ***************************

    Business Response

    Date: 02/10/2023

    As this customer states, the equipment is in his possession. His old thermostat is installed. If he needs it repaired, it is a Vivint thermostat, so they will need to contact Vivint to correct it.

Cransten, Inc. is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.