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Business Profile

Health Products

Truvy

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health Products.

Complaints

This profile includes complaints for Truvy's headquarters and its corporate-owned locations. To view all corporate locations, see

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Truvy has 2 locations, listed below.

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    • Truvy

      12162 S Business Park Dr Ste 114 Draper, UT 84020-8391

    • Truvy

      172 E 14075 S Ste 100 Draper, UT 84020-5727

    Customer Complaints Summary

    • 20 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/20/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased Truvy last August and had a severe reaction to it. I had unexplainable heart issues, increased blood pressure, dizzy spells and I fainted in September. I spent months going to a cardiologist. The product I purchased is now been recalled and Truvy has put a very short purchase window of time on the recall. They did not disclose ingredients, this could cause serious harm to individuals. I feel that anyone who purchased Truvy Boost products should get a full refund. I contacted the company and they have declined my request for a refund. I still have product left and they were notified of that.

      Business Response

      Date: 05/30/2023

      Dear ***********************************:

      We apologize for the frustrating situation youve experienced with TRUVY. Please know that it is our intention to provide the best customer service possible.

      Weve reviewed your situation, Associate ID *******, and would like to proceed with a full refund for order *******, dated 8/8/2022 for the amount of $240.97.

      Please allow 5-7 business days for the refund to appear on your end.

      If there is anything else we can do, please let ** know.

      Regards,

      Customer Answer

      Date: 05/30/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************************

      Customer Answer

      Date: 06/21/2023

      I requested a refund in a recent BBB complaint, the company agreed and the complaint was closed. The refund was promised 5-7 business days, it has been over 2 weeks. I contacted them last week and was told the refund was never submitted and they would send it to the appropriate person, no response at all from anyone.

      Business Response

      Date: 06/23/2023

      Dear ***********************************:

      We apologize for the frustrating situation you've experienced with TRUVY. Please know that it is our intention to provide the best customer service possible.

      We've reviewed your situation, Associate ID *******, and noticed that we tried to process the full refund for order *******, placed on 8/8/2022. Unfortunately, the order is too old to be refunded through our system. 

      However, we were looking for a way to issue your full refund. An option that we have is to refund you through PayPal. Do you happen to have a PayPal account? If so, please send your PayPal account information to ***********************************. 


      Regards,

      Customer Answer

      Date: 06/28/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************************

      Customer Answer

      Date: 07/17/2023

      I filed a complaint in May, 2023 and the business agreed to refund me, the complaint has since been closed without it being resolved, I never received a refund. Complaint #********

      Business Response

      Date: 07/19/2023

      Dear Victoria:

      We apologize for the frustrating situation you've experienced with TRUVY. Please know that it is our intention to provide the best customer service possible.

      We've reviewed your situation, Associate ID *******, and noticed that we tried to process the full refund for order *******, placed on 8/8/2022. Unfortunately, the order is too old to be refunded through our system.

      However, we were looking for a way to issue your full refund. An option that we have is to refund you through PayPal. Do you happen to have a PayPal account? If so, please send your PayPal account information to ***********************************. 

      Have a good day!

      Customer Answer

      Date: 07/19/2023

       
      Complaint: 20084780

      I am rejecting this response because:  I have sent my PayPal information in 4 times now, it is the same information you have my account, which I logged into and viewed yesterday.  I sent it again today.  I will reject responses until my refund is in my account.  My PayPal information is ****************** this will be the fifth time I have provided it.

      Sincerely,

      ***********************************

      Business Response

      Date: 07/28/2023

      Dear ********:

      We apologize for the frustrating situation youve experienced with TRUVY. Please know that it is our intention to provide the best customer service possible.

      It appears that the situation has already been resolved with our **************************** The desired refund for the order ******* place on 8/8/2022, was issued on July 28, 2023. This refund was made through your PayPal account for the amount of $240.97.

      If you have any questions or concerns, please let us know.

      Regards,

      Customer Answer

      Date: 07/31/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************************

    • Initial Complaint

      Date:04/21/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered from Truvy 3 or 4 years ago and did not like it and have not ordered since. I had a charge $145 in my bank account this morning from them. I immediately called them and she told me I went online yesterday and signed up for it. I did not. They have the wrong address and my name was backwards- but they said that the order was just placed but has not shipped yet. I told her this was not authorized and I did not sign up for this. That the address is wrong and it was not me that signed up for it. IT was the same credit card I had used 3-4 years ago. She told me there is nothing she can do to cancel it and I would have to get the order and then return it. I told her it isn't even my address that it is going to so how am I supposed to return it? I told her I wanted to speak to a supervisor and she told me that is not their policy. I have gotten ******** messages from *********** I used 3 years ago but have not been responding to her and did not order this.

      Business Response

      Date: 04/26/2023

      Dear ******:

      We apologize for the frustrating situation youve experienced with TRUVY. Please know that it is our intention to provide the best customer service possible.

      Weve reviewed your situation, ID *******, and would like to proceed with a full refund for order *******, dated 4/20/2023 for the amount of $145.00. 

      Please allow 5-7 business days for the refund to appear on your end.

      When you receive the order please return it to the sender/ refuse the order and it will return to our warehouse. 

      If there is anything else we can do, please let us know.

      Regards,

    • Initial Complaint

      Date:03/20/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I started a monthly subscription with them. After using the product I did not like it so I tried cancelling my subscription. I had to go through hoops to get it cancelled. They kept trying to get me to pause it and then sent me another and another and another I got 3 boxes and charged $129 per box after my initial contact of trying to get it cancelled. They finally cancelled but would not refund my money.Same thing happened to my friend. Ridiculous company that does not back their product. My total cost for products that are going into the trash was $516. This is obviously a problem blend with this company because it took my friend 3 months to get their subscription canceled as well

      Business Response

      Date: 03/21/2023

      Dear ***** ******:

      We apologize for the frustrating situation you’ve experienced with TRUVY. Please know that it is our intention to provide the best customer service possible.

      We’ve reviewed your situation, Associate ID *******, and would like to offer a full refund for order *******, dated 1/18/2023, for the amount of $101.76. Please allow 5-7 business days for the refund to appear on your end. 

      For order *******  placed on 11/18/2022, we can offer a full refund (for the amount of $101.76) once we receive the order back in our warehouse. Please return the product to the address below via a trackable manner. Once the package is received, we will process the refund.

           TRUVY
      Attention: Policy Coaching Team
      *** **** ***** *****
      Draper, UT 84020

      Unfortunately, for order *******  processed on 10/18/2022, we cannot offer a refund. We reviewed our records, and we didn't find any emails requesting the cancellation of your subscription before October 18, 2022. 

      If there is anything else we can do, please let us know.

      Regards,

      Customer Answer

      Date: 03/22/2023



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ***** ******

    • Initial Complaint

      Date:08/12/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The pills made me sick I went to the doctor for increased blood pressure and anxiety I want all my money back for all the pills I purchased

      Business Response

      Date: 08/15/2022

      Dear ***************************:


      We apologize for the frustrating situation youve experienced with TRUVY. Please know that it is our intention to provide the best customer service possible.


      Weve reviewed your situation, Associate ID: *******. It appears that the situation has already been resolved with our **************************** The desired refund for the order 8630109, was issued on August 11. Please allow 5-7 business days for the refund to appear on your end.


      If you want a refund for the previous orders, you would need to return the items in a resaleable condition. Please return the product to the address below via a trackable manner. Once the package is received, we will process the refund.


      TRUVY
      Attention: Policy Coaching Team
      172 ****************
      ******, ** 84020


      If there is anything else we can do, please let ** know.


      Regards,

    Truvy is NOT a BBB Accredited Business.

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