Reviews
This profile includes reviews for TruHearing, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 497 Customer Reviews
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Review fromJoyce C
Date: 01/29/2023
1 starThey cant even get their payment portal to work. Spoke to agent and she was at clueless she didnt know how to spell region. Her supervisor told me it was all my fault that either my credit card was compromised or over limit. Neither were true ********** told her so. At that time she said she would discontinue my call. I told her fine and cancel the order. No corporate person available. Do not give me your standard reply that sometimes things slip through the cracks. It seems your standard level of service. Go elsewhere.
TruHearing, Inc.
Date: 01/30/2023
Thank you for taking the time to leave a review. We strive to provide the best care possible to all our customers. We value your feedback and would like to address your concerns directly. Please contact us at ************ or **********************************************Review fromHal S
Date: 01/17/2023
1 starThis app was great for 11 months. Now the app looses Bluetooth connection and recently when you open the app it immediately closes. Terrible.TruHearing, Inc.
Date: 10/30/2023
We strive to deliver the best care possible to all our customers, but occasionally we do find areas we can improve upon. We would love to hear more about your comments. Please contact us at ************ or ********************************************Review fromKenneth R
Date: 01/11/2023
1 starThe hearing aids do not work as advised they would.. I have returned the left aid twice to the company. Now today the right aid is not working. I purchased the aids in Dec 2021 and since have made numerous trip to their repr (SOUND WORKS).. At the price I paid $1000. dollars per ear they should work...... I am asking for a FULL refund of **** dollars. *************************TruHearing, Inc.
Date: 01/12/2023
We understand how technology challenges can be frustrating. TruHearings offerings include a routine hearing exam plus one year of follow up visits for fitting, adjustments, and training to alleviate our customers frustrations. We aim to deliver the best products for every customer based on their hearing loss and coverage. Please contact us at ************ or ******************************************** to allow TruHearing to address your concerns in a secure manner.Review fromNeena M
Date: 01/09/2023
1 starUnreliable to the nth degree.I lost a hearing aid.********** told ************** they would replace it. When audiologist ordered it the next day, turns out the model is no longer manufactured. Oops.Called TruHearing for an appointment to replace hearing aids. They called and made one. TruHearing agent said she would call me back with confirmation. She didn't. Another agent checked and confirmed.But, the site they told me about has no record of my account. Oops.The local site set up an appointment, despite being in violation of TruHearing policy.Oops.TruHearing had no record of that appointment. Oops.New agent promises to make everything right. Here's hoping, but I would not give it good odds.What is going on with this company?TruHearing, Inc.
Date: 01/10/2023
We strive to deliver the best care possible to all our customers, but occasionally we do find areas we can improve upon. We would love to hear more about your comments. Please contact us at ************ or ********************************************Review fromJulie N
Date: 08/13/2022
1 starThe App is terrible. I can only program the volume on each hearing aid individually on the app. It constantly disconnects off and on throughout the day. Sound quality is awful. I am probably returning them for a refund.TruHearing, Inc.
Date: 08/25/2022
We understand how technology challenges can be frustrating. TruHearings offerings include a routine hearing exam plus one year of follow up visits for fitting, adjustments, and training to alleviate our customers frustrations. We aim to deliver the best products for every customer based on their hearing loss and coverage. Please contact us at ************ or ******************************************** to allow TruHearing to address your concerns in a secure manner.Review fromEugene G
Date: 08/11/2022
1 starBe wary received hearing aids paid with a credit card. Returned them was told refund in 3 to 5 days ok. Returned Aug 1, was approved Aug 2, should get tonite after i called Aug 10, . Aug 11 called again wait to find out why system had a clich . LOL 15 min later was called and told me there sorry but your refund will be 3 to 5 Business days after they had 8 days to get it sent. was told that when you returned to them they send to the manufacture to approve BS then the approve BS.urance Informing My insurance bad business OUT OF A 5 STAR I GIVE A MINUS 5TruHearing, Inc.
Date: 08/25/2022
We strive to deliver the best care possible to all our customers, but occasionally we do find areas we can improve upon. We would love to hear more about your comments. Please contact us at ************ or ********************************************TruHearing, Inc.
Date: 08/25/2022
We strive to deliver the best care possible to all our customers, but occasionally we do find areas we can improve upon. We would love to hear more about your comments. Please contact us at ************ or ********************************************Review fromDawn G
Date: 08/11/2022
1 starThey totally rip people off. My grandfathers hearing aids were repaired twice within trial, and still will not credit my grandfather, as they were returned. Credit was approved by manufacturer ..and they fight. So unbelievable.TruHearing, Inc.
Date: 08/25/2022
We aim to deliver the best care along with the best products to all our customers. TruHearings offerings include a routine hearing exam plus one year of follow up visits for fitting, adjustments, and training. Please contact us directly at ************ or ******************************************** Thank you.
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