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Business Profile

Insurance Agency

Federal Financial Group, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Insurance Agency.

Important information

  • Customer Complaint:
    If you have a complaint with the company, feel that you were called when you were on the Do Not Call (DNC) list, or would like to have your number added to the DNC, please contact call 866-517-2945 or email your phone number to [email protected] prior to filing a BBB Complaint.

    This business has a pattern of complaints in which complainants indicate that the business is using a pre-dialer which calls their home, cell phone, place of employment and various other numbers repeatedly even after asking that the calls stop. While the business has responded to BBB's concerns and indicated that numbers are placed on their internal Do Not Call list, complaints continue to indicate that they are receiving calls and the underlying reason complaints are being filed with BBB has not changed.

    The National Do No Call Registry (DNC) does not apply to some types of calls such as those made to businesses unless if they are involved in the sale of office or cleaning supplies. You can find a full copy of the FTC's Telemarketing Sales Rules and DNC Exemptions here: click here .

Complaints

This profile includes complaints for Federal Financial Group, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Federal Financial Group, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/10/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We were approched by a group for timeshare call GC Getaways Multi Resorts , they had promisedif we purchased with them. us within a year, they would get us out of our other timeshare Flagship, We were stupid enough to believe them. They then referred us to Federal Financial, ever since then it has become a circus, numerous phone calls and email but never really got a returned responce. For awhile we were dealing with Nilda Torres, she seemed to try, but again brick walls, when we reached out again she was gone, no longer with the company. Then for a very short period we dealt with Patrick thru email, again brick wall emailed returned, they never ever return our calls, all we want is an answer , our account number is 198707. I would estimate this all started about June 2020.

    Federal Financial Group, LLC is NOT a BBB Accredited Business.

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