Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/25/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had 7 lease agreements with this place. My one currently will be my last. They are charging a "rent tax" which is equivalent to the state sales tax that I've already agreed to pay in the lease. I had a lease with them literally 2 months before that was paid off before I started this lease and there was no "rent tax" in that lease agreement. When I asked them when and where and why this started the only answer they would give is that the terms have been updated to fit their needs of covering the lease amount. It's already bad enough that we pay so much for items that we need this service but now they know we will pay it off early and they aren't making enough money so they need to charge you the sales tax rate for their pockets.

  

  Business Response

  Date: 08/05/2024

  Acima Leasing (hereinafter we, us, our, Acima) received the complaint filed by ************************* on July 25, 2024, through the Better Business Bureau. We are in the process of resolving his complaint and encourage him to reach out to us at ************** at his convenience, for further information regarding this matter. We will also attempt to contact him directly by phone, to assist him further.  

• Initial Complaint

  Date:07/25/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Re: lease ******** Subject: Urgent Complaint Regarding Delivery from Vallejo Furniture Dear Acima,I hope this email finds you well. First and foremost, I want to express my appreciation for your services. However, I feel it is crucial to bring to your attention the concerns I have regarding my recent delivery from Vallejo Furniture in *******, ***Upon the arrival of the delivery, two male individuals entered my premises. One of them initially came in to assess the placement of the furniture, and then he returned with the second individual to handle the heavier dresser. Following this, the second individual left while the first individual remained to assemble the furniture. It was during this time that I became extremely uncomfortable and concerned for my safety.The assembler repeatedly asked me personal questions, such as whether I live alone and who would be present with me. As a female customer, this behavior is completely unacceptable and raises significant safety concerns. In light of this, I have decided to escalate this matter to the appropriate law enforcement authorities in order to ensure my personal protection.Furthermore, I strongly believe that it is necessary to void the contract with Vallejo Furniture due to this incident. I do not feel safe continuing this business relationship and I will take further action against Acima if this matter is not promptly addressed and resolved appropriately.I sincerely appreciate your immediate attention to this urgent matter. Please do not hesitate to contact me if you require any additional information or clarification. Thank you for your understanding and cooperation.

  

  Business Response

  Date: 07/31/2024

  Acima Leasing (hereinafter us, we, our, Acima) received the complaint by *********************************** through the Better Business Bureau on July 26, 2024. We investigated this complaint and prepared the following response.

  On July 18, 2024, ******************** entered an independent third-party retailer Vallejo Furniture Galleries (the Retailer) located in *******, **********. While with the Retailer, she applied and was approved for our leasing services. On that same date, she selected property described as leasable merchandise (the Property). Acima purchased the Property, and ******************** electronically entered into a rental-purchase agreement (the Agreement) wherein she agreed to rent the Property from Acima.

   ******************** claims, [She] strongly believe[s] that it is necessary to void the contract with Vallejo Furniture.  We confirm that ******************** has a signed Agreement with Acima, however, if she doesnt wish to purchase the Property, she *** terminate the Agreement at any time. Pursuant to paragraph 9 of the Agreement titled, Termination You *** terminate this Agreement at any time without penalty by returning the Property in accordance with our directions, and by paying us any delinquent Renewal Payments, plus Other Charges due.

   As we are awaiting additional information, we consider this complaint closed. If ******************** obtains the requested supporting documentation, she *** contact our fraud department at ******************************* If ******************** has any questions or concerns in regard to her Agreement or would like to explore any purchase, or  settlement options that *** be available to er, she *** contact our recovery department by phone at **************.

  Customer Answer

  Date: 08/01/2024

   
  Complaint: 22043690
  
  I am rejecting this response because:
  Acima isnt accepting responsibility for their partnered store I was connected with, and this is a serious concern. You can cancel my contract, as I dont want anything to do with that furniture company because I dont feel safe.
  Sincerely,
  
  *******************************

  

  Business Response

  Date: 08/05/2024

  Acima denies the allegation that Ms. ********* concern is not taken seriously. As mentioned previously, the return will be directly through Acima, as stated in the Agreement in paragraph 19 it states, This Agreement represents the entire agreement between you and us. ******************** is not required to have any further contact with Vallejo Furniture Galleries (the Retailer).  Additionally, Acima is investigating the Retailer and will take all appropriate action regarding ************************ experience. However, due to the content of her complaint we invite ******************** to contact her local law enforcement if she is in distress.
  
  We confirm that in the previous response, ******************** was provided with instructions to contact Acima so we may arrange a return of the property and terminate her lease. Upon the receiving this rejection, we reviewed our communication with ******************** and confirm she has not contacted Acima.
  
  As we have thoroughly responded to ********************, we consider this complaint closed. To proceed with a property return and a lease termination, she may reach out to our resolutions department at **************.

• Initial Complaint

  Date:07/25/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a complaint against ACIMA DIGITAL FKA SIMP regarding a fraudulent account opened in my name without my knowledge or consent.Account Number: ******* Opened Date: 7/1/2020 I discovered this account while reviewing my credit report and immediately reported the issue to my local police department, IdentityTheft.gov, and the ***** Despite my efforts, this account remains on my ********************** report, negatively impacting my credit score.

  

  Business Response

  Date: 07/26/2024

  Acima Leasing (hereinafter we, us, our, and Acima) received the complaint filed by Ms. *************** Hyatt through the Better Business Bureau on July 25, 2024. We investigated her complaint and provided the following response.   
  
  Pursuant to our records, on July 1, 2020, ************** entered an independent third-party retailer Treasures (the Retailer) located in ********, ********. While with the Retailer, she applied and was approved for our leasing services. On that same date, ************** selected property described as a LADIES DIAMOND RING 1.03 CTW (the Property). Acima purchased the Property, and ************** electronically entered into a rental-purchase agreement (the Agreement) wherein she agreed to rent the Property from Acima. 
  
  Please note that this complaint is the first receipt of such allegations. If ************** believes her identity was used to create this lease fraudulently, we request she provide us with a full copy of the police report she filed, and a copy of the report filed at IdentityTheft.gov sent to ******************************* Upon receipt of the requested documentation, we will further investigate her allegation. If it is determined that this lease is fraudulent, we will terminate this lease and remove all reporting of it from the credit bureau. Absent proof of fraudulent activity, we will not terminate the lease nor remove reporting.  
  
  ************** desired resolution is for the removal of reporting. We will not ***** this request. We confirm our reporting is authorized under the Agreement and that the information Acima has reported falls under the scope of allowed reporting under the Fair Credit Reporting Act.    
  
  As we are awaiting additional documentation, we consider this complaint closed. If ************** has any additional questions regarding this response, she may contact our recovery department at **************. If she obtains the requested supporting documentation, she may provide this information to our fraud department at ******************************* 

• Initial Complaint

  Date:07/24/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally dispute an unauthorized account listed on my ********************** report. I recently reviewed my credit report and discovered an account under the name ACIMA DIGITAL FKA SIMP, which I did not open or authorize. This account is a result of identity theft, and I am requesting your assistance in rectifying this matter.Creditor Name: ACIMA DIGITAL FKA SIMP Opened Date: 12/27/2020 Account Number: ******* Higher **********************: $2,087.00 Please investigate this unauthorized account and remove it from my credit report. I have attached a copy of my identity theft report for your reference. Thank you for your prompt attention to this matter.

  

  Business Response

  Date: 07/29/2024

  We were unable to locate a lease account in our system matching the limited identifying information that *************************** ******** provided in his complaint. ******************** may contact our customer service department by phone at ************** if he has any questions, or if he would like to assist our agents in attempting to locate a lease account associated with his information. Additionally, we ask ******************** to contact our credit reporting department by email at ********************************************************** regarding matters related to credit disputes.

• Initial Complaint

  Date:07/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a couch @New Deal in **********. I accepted the Acima terms knowing I could pay off the item in 90days. Life happened(illness/slow downed orders due to weather). I was given a 7day extension. There was a miscommunication, yet I paid the payout amount by July 6th. I called on the 8th and after waiting on the line was told my account would be closed and I would be refunded what I overpaid. Within 3-5 business days. I called again that Friday the 12th and once again was told 3-7 business days from when it was 1st handled. I called today July 19th. At 1st I was told the refund was 3-7 business days from today and account would be closed 2 weeks. I asked 2 weeks from the 8th or 2 weeks from today. The csr got back on and told me the refund was now 7-10 business days from today and the closing was 3 weeks from today. I think it is unfair I have been told 3 different dates. Also why does this process take so long. We have 90 days and then 7 days extra for $100 extra to get you our payment or the interest goes up. What fo we get when our $69 refund and the account we paid off finsih date keeps being extended over and over. There is enough stress and struggle in this world. If I didn't need something to sleep on I would have never used acima. And after this mishandling I never will. I just want my refund and account closed. Other companies manually close accounts. If it's taking this long. Maybe it should become a priority to treat the people who actually pay their accounts better.

  

  Business Response

  Date: 07/23/2024

  Acima (hereinafter we, us, our) received the complaint filed by ********************************* through the Better Business Bureau (the BBB) on July 19, 2024. We confirm that as of todays writing we confirm her lease has been manually closed as Purchased, and ownership of the property has been transferred to ****************. **************** has no further payment obligations to Acima, and we confirm that any refund owed has successfully been returned to the account ending in 0110. If **************** has questions, she may contact our *************************** at **************. 

• Initial Complaint

  Date:07/18/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 14, 2024, I purchased an iPhone 13. After a couple of days, I realize the light was damaged. I went back and swapped it out for an iPhone 14 because they had no more iPhone 13s available. I then noticed two payments were coming out of my account. I immediately called Acima and notified them. They advised me that the retailer made an error and opened an additional lease instead of combining them. I have called and spoke with numerous representatives, attempting to get my account fixed as I am only in possession of one phone, but being billed for two phones. After numerous calls, advising the representatives that I wanted to pay the phone off using the 30 day same as cash option, I never got a call back. I spoke with the Resolutions Supervisor who assured me that he will work on my account. After a couple more weeks of not hearing from anyone, I called again, and spoke with the Resolutions Supervisor who stated that I would be receiving a refund for the overpayment shortly. I receive a refund in March. Next month comes by and I realize that Acima is still trying to take payments. I called again and once again, I am told that somebody would give me a call back, but nobody ever did. I come home today and there is a tag on my door. I called in and spoke with a Supervisor by the name of *****, who was very friendly, and had great customer service skills. She really was trying to help me, but we could not come to a resolution. She explained that they go off the date when I first got the phone and they would not honor the 30 day pay off price even though I signed a brand new lease in April once they finally got my account correct. I then requested to speak with someone higher up. She let me know that there was no one higher than her position that I could speak with. I receive a REFUND for the over payment, have called multiple times since January, yet I get penalized because it took Acima months to figure my account out?

  

  Business Response

  Date: 07/24/2024

  Acima Leasing (hereinafter "we," "us," "our, Acima) received Ms. ********************** complaint on July 18, 2024. Upon receipt of the complaint, we attempted to reached out to **************** and provided a mutually satisfactory resolution, however we were unable to establish contact. We confirm that **************** did not inform us of such an issue until April 11, 2024, which was 2 days before her 90-day Early Purchase Option expired. Regardless, we will extend a courtesy to **************** and allow her to purchase her lease for the 90-day Early Purchase Option Price. This courtesy will expire on July 26, 2024, after which the regular lease terms will apply. As we have extended a courtesy and are waiting for **************** to contact us, we consider this complaint closed. **************** may contact us at ************** to take advantage of this courtesy. 
  

• Initial Complaint

  Date:07/16/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  No. ******** (Acima Account No. & cash cow)On June 27, 2024 I (***************************) was approved for financing with Acima Financing at Cash Cow Furniture in ******, **. I went to Cash Cow and got a Go Cart for $3,500. On June 28, 2024 we informed Cash Cow (Salesperson *****) that the Go cart had no power, lose items and no cover on the battery. Cash cow picked up item.On Friday, June 28, 2024, I called Acima Leasing and canceled the agreement. I informed them we returned the item & not in our possession. The Acima Rep made sure all payment arrangements were canceled with no future payments out of my account.On July 12, *************************** took out one payment from my checking account (Debit Card) and will not refund me. The Acima account was cancelled and I do not have any merchandise in my hand. This is fraud. When we informed Cash Cow of the cancellation, they stated they were not aware of it and did not get information on cancellations from Acima.The Salesperson, *****, was informed of the cancellation and informed me that the refund would be returned to me in 5-7 working days. 7 working days came around, and no refund. This is a scam, fraud, misleading, and false advertising. No positive customer service was provided to me or consideration for any form of reimbursement. Acima Leasing added to further this fraud attempt and took a first payment they said would not happen. They agreed and then disagreed to giving refund back to **** want my refund from Acima because there was no active contract or agreement in place to take money from my account. Account was cancelled and there is no merchandise in my possession. When I call Acima for assistance my phone number or information is deleted and unavailable. They are unable to help me because I am no longer in their system.

  

  Business Response

  Date: 07/24/2024

  Acima Leasing (hereinafter us, we, our, Acima) received the complaint by ******************************* through the Better Business Bureau on July 16, 2024. We investigated this complaint and prepared the following response. 

  Pursuant to our records, on June 22, 2024, **************** entered an independent third-party retailer Cash Cow HomeStore (the Retailer) located in ******, **********. While with the Retailer, he applied and was approved for our leasing services. On that same date, he selected leasable merchandise (the Property). Acima purchased the Property, and **************** electronically entered into a rental-purchase agreement (the Agreement) wherein he agreed to rent the Property from Acima. Alternatively, he could execute any other early purchase or termination option outlined within the Agreement. 

  Upon the submission of this complaint, we have reviewed our contact with **************** and the Retailer. We confirm the retailer has communicated a no-return policy to which Acima abides by. Please note, that pursuant to paragraph 6 of Mr. ******* signed Agreement it states You are responsible for its safety until it is returned to us. However, if **************** does not wish to execute a purchase option outlined in the Agreement, he *** terminate the Agreement at any time and without penalty by returning the Property to Acima in accordance with our directions, pursuant to paragraph 10 of the Agreement titled, Termination."

  **************** alleges, Account was cancelled and there is no merchandise in my possession. This is not correct. Provided with the information above, the lease agreement has not been cancelled as the Property is still Mr. ******* responsibility and has not been returned to Acima. 

   As we have thoroughly responded to **************** and provided him with additional information, we consider this complaint closed. If **************** has any questions or concerns in regard to his Agreement or would like to explore any purchase, or termination options that *** be available to him, he *** contact our recovery department by phone at **************. 

  Customer Answer

  Date: 07/28/2024

   
  Complaint: 22000263
  
  I am rejecting this response because I canceled my account with ********************** and the Acima rep accepted my cancellation and informed me that no payments would be made on this account. This was conducted by a phone call. Acima has taken money out of my account and when I called them, they informed me that my payment would be refunded to my checking account. This is fraudulent activity on my account. ********************** needs to stick with their words and promises. My account is with ********************** which was cancelled and not Cash Cow. Cash ************* also picked up the merchandise and informed me that I will receive a refund in 5 - 7 days, which did not  happen. The two businesses are working together and conducting fraudulent business against customers.  I do not have the merchandise in my possession and I canceled my account with **********************.  Please refund my payment and do not send messages that I am past due on the CANCELED ACCOUNT WITH ********************.
  When I call Acima my phone number is not associated with an account with **********************.  This is how Acima connects a customer using their phone number. 
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 08/02/2024

  We have thoroughly reviewed our contact with **************** and deny the allegation that [he] canceled [his] account with ********************** and the Acima rep accepted [his] cancellation. Cash Cow HomeStore (the Retailer) confirmed in a phone call with Acima that they were conducting maintenance on the Property. Please note this is not the Retailer taking the property back as a return. **************** took initial possession of the Property and it being serviced does not relieve his responsibility of its safety. We confirm the Agreement has not been terminated as outlined therein.
  
  If **************** does not wish to execute a purchase option outlined in the Agreement, he *** terminate the Agreement at any time and without penalty by returning the Property to Acima in accordance with our directions, pursuant to paragraph 9 of the Agreement titled, Termination.
  
  **************** alleges that The two businesses are working together and conducting fraudulent business against customers. ********************** denies this allegation as we have been clear and provided him with instructions on how to terminate the lease on several occasions. It is Mr. ******* responsibility to ensure the instructions are followed.
  
  As we have thoroughly responded to **************** and provided him with return information, we consider this complaint closed. If **************** has any questions or would like to explore the options that *** be available to him, he *** contact our recovery department by phone at **************.
  

• Initial Complaint

  Date:07/16/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchase furniture using Acima, I had to stop payment on automatic withdrawal, they proceeded to withdraw the payment without my verbal consent..I have never spoke to anyone T Acima to authorize a one time payment

  

  Business Response

  Date: 07/26/2024

  We confirm ************** provided Acima authorization on July 15, 2024, to change her payment method and process a one time payment, which did not clear due to a stop payment. If ************** would like to make updates to her lease account or revoke any previously provided automatic withdrawal authorization, she may contact our customer service department by phone at ************** or by chat at *****************************************************;

• Initial Complaint

  Date:07/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company uses deceptive trade practices and fraud. I have read several of the reviews and they pull this same fraud with hundreds of other customers. I posted a review a few weeks ago under my name *******************. It is best to write you you of exactly what I posted. To make a long story short I made a purchase with a furniture company in *********, ****** called Queen ********** The purchase was for only $1,300.00. When I made the purchase I did have the money to make the payment but the sales rep at Queen by the name of ******* told me I can have a ************************************************* So Acima took out of my bank account four payments of $271.04. which totals $1,084.76. This leaves of balance due of $216.00. I know that the 90 days was coming up so I tried calling Acima for over three weeks to ask how I make the final payment of $216.00. You can never get them on the phone. I would sit on hold for over an hour and then each and every time I would get disconnected. Final today I got them on the phone and explained the situation. I asked them how I can make the final payment of $216.00 and they told me that since I went past the 90 days according to the purchase that I now owe and additional $2,000.64 above what I already paid. They said that according to the contact that they have the right to convert it to a lease. I explained it to a lady by the name of ******* the whole situation and it went in one ear and out the other ear. Very nice lady but she simply reads a script and was oblivious to whatever I said. This company in conjunction with Queen ********* in *********, ****** do a BAIT AND SWITCH. Both companies are down right thieves! They said I can return the furniture if I would like to. After paying $1084.16 and having a balance due of $216.00 this is a con job to say I now owe over $2,000.00 on the contract. Some government agency needs to put a stop to this trickery.

  

  Business Response

  Date: 07/19/2024

  Acima Leasing (hereinafter we, us, and our) received the complaint filed by Mr. ************************** through the Better Business Bureau on July 12, 2024. We have reached out directly to **************** and resolved this issue. If **************** has additional questions, he may contact our customer service department at **************. 

• Initial Complaint

  Date:07/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased jewelry, I did a leasing contract in which I DECLINED insurance and when I signed the agreement, there was no load amortization or anything, the person making me sign the contract told me their would be no extra charges and thats what was shown on the contract. The business is now continuing to refuse my requests for help, theyre hanging up in my face, refusing to let me file a dispute when I have all rights to dispute. Theyre completely shutting me out and not giving me any service when this is a FRAUDULENT DEBT. This is going to become a legal dispute if Acima does not offer me a resolution and refund to the illegally collected money on their end. I am requesting proof of load amortization that I signed to. Otherwise this is a fraudulent debt.

  

  Business Response

  Date: 07/19/2024

  Acima Leasing (hereinafter "we," "us," "our, Acima) received Mr. ************** complaint on July 12, 2024. Upon receipt of the complaint, we reached out to **************** and provided a mutually satisfactory resolution. As such, we consider this complaint closed. **************** may contact us at ************** with further questions.