Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/02/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint against the company Acima. I used the company for a purchase with Wayfair. I understand that the company will charge an additional fees However, the fees are excessive, and the customer service is garbage. Each time I have called there was at least an hour wait to speak with someone. Only to be told that someone will get back to me within a week. Wayfair issued a credit to my account and after waiting month. Acima still did not adjust my account. I had call in and demand to speak with a manager to finally get this issue resolved. I'm not interested in using this company ever again.

  

  Business Response

  Date: 07/02/2024

  On June 25, 2024, Ms. * informed us of an alleged credit she was due from Wayfair. On July 2, 2024, Acima received instructions from Wayfair to credit Ms. *s lease and we did so. We confirm Ms. *s statement that the concern has been resolved and that an additional billing adjustment is not required. As such, we consider this matter closed. Should Ms. * have further questions, she may contact our *************************** at **************. 

• Initial Complaint

  Date:07/01/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased tires from *************** Tires in August 2023. I used Acima Leasing to purchase these tires for a biweekly payment plan of $52.62. I made an early payoff of $105.11 on 6/13/24. The amount was withdrawn from my account on 6/18/24. I was then charged a biweekly payment of $52.62 on 6/20/24. I have spoken with multiple agents. ********* statements, as they had asked. Spoke with more agents. They claim they have sent me a refund of $26.30, but I overpaid $52.62. I have spoken with more agents. Never getting a resolve as to why I have not received my full refund. I have been on the phone for over 2 hours. They are escalating to another department, but it is going to take another 3-10 business days. I have already waited for 10 days.

  

  Business Response

  Date: 07/03/2024

  Acima Leasing (hereinafter "we," "us," "our, Acima) received the complaint filed by Ms. ************************** through the Better Business Bureau on July 1, 2023. We reviewed her lease, and noted she was already granted a refund of $26.30. Pursuant to her request, we granted an additional refund of $26.32, for a total refund of $56.32. We additionally closed her lease as purchased. ******************** has obtained ownership of the property, and has no further payment obligations to Acima.  
   
  As we have granted ******************** desired resolution, we consider this complaint closed. ******************** may contact our customer service department at ************** with any questions.  

  Customer Answer

  Date: 07/08/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **************************

• Initial Complaint

  Date:06/30/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a sofa from city furniture on June 2, went back one week later and canceled the sale because the item was on back order, I have Contacted Acima numerous times asking that the lease be canceled, they keep giving me the runaround and not doing anything. It is now June 30, they are taking the payments out of my bank account which I never authorized and I never signed the lease agreement.

  

  Business Response

  Date: 07/02/2024

  Acima Leasing (hereinafter us, we, our and Acima) received the complaint filed by ************************* through the Better Business Bureau (BBB) on June 30, 2024. We investigated his complaint and confirmed that as of today's writing, July 2, 2024, his lease has been terminated and a refund has been issued back to the original payment method it drafted from. If ****************** has any further questions, he may contact our customer service department at **************. 

• Initial Complaint

  Date:06/28/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I initiated the lease with this company, I signed up to have the payments drafted on the 15th & the last day of month and they have not honored that and they are charging me additional bank fees because of their unethical business practices. They are drafting the payments on the 29th of the month in spite of me signing up to have payments withdrawn on the last day of the month and if my payment isn't there they are charging me an additional $25. I am currently undergoing chemotherapy and I have an excessive amount of medical bills and I am under a lot of stress. I do not have the physical energy to be upset because a business is taking advantage of it's consumers. The draft is automatic, so when the money is there on the 29th of course it will clear, however that is not my regular pay date and that is not the date that I agreed to so it is not my responsibility to pay any additional fees when they take the money prior to the date I agreed to. I spoke with ****************** who says she is a supervisor, and she agreed that they have previously waived a fee for this reason yet they continue to charge me these fees and there's nothing she can do about it.

  

  Business Response

  Date: 06/28/2024

  Acima Leasing (hereinafter we, us, our, Acima) received the complaint filed by Ms. ******* ***** on June 28, 2024, through the Better Business Bureau (BBB) regarding her payment schedule.  
   
  Upon review, we determined at the time of application, Ms. ***** provided February 29, 2024, and March 15, 2024, as the dates she next received income, and the frequency as twice per month. As such, her rent renewal payments were automatically set up for the 15th and 29th of each month. On May 30, 2024, Ms. ***** contacted us and updated her payment schedule to draft automatically on the 1st and 15th of each month, as such, her payments will draft automatically on these dates going forward.  
  
  Ms. ***** had a rent renewal payment process on May 29, 2024, the day prior to her payment schedule change. She informed us this payment would not clear successfully. As we had previously waived an *** fee for Ms. ****** our agents informed her we would be unable to waive the *** fee going forward.  
   
  **************** desired resolution is a billing adjustment. We reviewed her lease, and confirm Ms. ***** has had excellent lease history, including a prior lease that she previously purchased. While we confirm the rent renewal payment schedule was initially set up in accordance with the dates provided by Ms. ****** in good faith we waived the $25.00 *** fee accrued from the May 29, 2024, failed renewal payment.  
  
  As we have granted **************** desired resolution, we consider this complaint closed. Ms. ***** may contact us at ************** with any additional questions.  

  Customer Answer

  Date: 07/01/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:06/26/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  this account does not belong to me, I am not liable for this debt with ACIMA DIGITAL FKA SIMPLE, I do not have a contract with ACIMA DIGITAL FKA SIMPLE, I asked them to validate the debt and they could not provide me the original contract!! Please help remove this account from my ********************** report, per 15 USC 1681, 15 USC 1692 unfair practice!

  

  Business Response

  Date: 07/02/2024

  Acima Leasing (hereinafter us, we, our, Acima) received the complaint by Ms. ******************************* through the Better Business Bureau on June 26, 2024. We investigated this complaint and prepared the following response.
  
  ******************** alleges [She does] not have a contract with ACIMA DIGITAL FKA SIMPLE. Pursuant to our records, on November 22, 2020, ******************** entered an independent third-party retailer Dubai Jewelry (the Retailer) located in *********, ********. While with the Retailer, she applied and was approved for our leasing services. On that same date, ******************** selected leasable merchandise (the Property). Acima purchased the Property, and ******************** electronically entered into a rental-purchase agreement (the Agreement) wherein she agreed to rent the Property from Acima. Alternatively, she could execute any other early purchase or termination option outlined within the Agreement.
  
  ******************** claims this account does not belong to [her], [she is] not liable for this debt with ACIMA DIGITAL FKA SIMPLE. She does not provide further explanation as to why she believes she is not liable for this lease. We have reason to believe that this lease belongs to ********************. Nonetheless, if ******************** is alleging identity theft, we request that she provide us with any documentation substantiating her allegation, including a full police report, at ******************************* Upon receipt of the requested documentation, we will further investigate her allegation. If it is determined that in fact it is a fraudulent account, we will terminate this account and remove all reporting of it from the credit bureau. Absent proof of fraudulent activity, we will not terminate the account or remove our reporting.
  
  ******************** claims [She] asked [Acima] to validate the debt and [Acima] could not provide [her] the original contract. We reviewed her communications and we do not have a record of ******************** requesting the original Agreement. Furthermore, the Agreement is accessible by logging into our customer portal at *************************************.
  
  As we are awaiting additional documentation, we consider this complaint closed. If ******************** has any questions or concerns in regard to her Agreement or would like to explore any purchase, termination, or settlement options that *** be available to her, she *** contact our recovery department by phone at **************. 

• Initial Complaint

  Date:06/25/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had made a purchase with Wayfair and used the leasing option Acima. I was having issues with my payments being processed correctly so i called customer service they asked for the last four of my social which i provided. And they told me that my social doesn’t match what i have on my account. I explained to them I’m not sure why when the payments have been coming out my account. My purchase total was for 267 i have so far paid 237 but it’s showing i owe 487 not sure where this total is coming from. I have reached out to them and they told me the only way they can help me is to send a copy of my whole social security card which i refuse to do so. Not sure what else to do

  

  Business Response

  Date: 06/27/2024

  Acima Leasing (hereinafter “we,” “us,” “our,” and “Acima”) received the complaint filed by Ms. ****** ********** through the Better Business Bureau on June 25, 2024. We investigated this complaint and provided the following response. 
  
  In accordance with privacy laws and internal policy, Acima is unable to release any information to any party unable to fully verify their identity or not previously indicated as an authorized third-party. To be verified, Acima requires the account holder to confirm several pieces of identifying information, including the last 4 digits of the social security number on file. We are unable to release lease details with unconfirmed parties. We note that we have advised steps to remedy the issue, as early as March 30, 2024, however, Ms. ********** has yet to follow them. Acima has the responsibility to safeguard our customer’s information and our refusal to jeopardize their information does not constitute our business practices to be unethical or illegal.  
  
  If Ms. ********** would like to follow the steps, she may email **********************. If she has questions regarding this process, she may contact our customer service department by phone at ###-###-####. 

  Customer Answer

  Date: 06/27/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  I will not send my full social security card no one in there right mind would send that over the internet. That’s very unsafe 

  

  Business Response

  Date: 06/28/2024

  Acima Leasing (hereinafter “we,” “us,” “our,” and “Acima”) received the rejection filed by Ms. ****** ********** through the Better Business Bureau on June 28, 2024.  
  
  Identifying information provided follows strict policy and cybersecurity procedures. Until Ms. ********** is able to follow the steps to update identifying information, we are unable to release lease details. Acima has the responsibility of safeguarding our customers’ information. 
  
  As Ms. ********** has been provided with steps to follow to update such information, we consider this complaint closed. If Ms. ********** would like to follow the steps, she may email **********************. If she has questions regarding this process, she may contact our customer service department by phone at ###-###-####.   

  Customer Answer

  Date: 07/01/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because : sending a full copy of my social security card is a breach against my privacy and security. I will be willing to send a copy of the last 4 and i have also already provided my receipts that was withdrawn out of MY bank account. 

  
  

  

  Business Response

  Date: 07/02/2024

  Acima Leasing (hereinafter “us,” “we,” “our” and “Acima”) received the 2nd rejection filed by Ms. ****** ********** through the Better Business Bureau (“BBB”) on July 1, 2024. As there are no unaddressed claims in her most recent rejection, and we confirm that she has yet to follow the steps given, we consider this complaint closed while we await further information. If Ms. ********** would like to provide that information, she may email it to the previously provided email address. 

  Customer Answer

  Date: 07/03/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: i have provided what i needed to provide not sure where is company is located but I Dont think they understand.
  
  Sincerely,
  
  
  
  ****** **********

  

  Business Response

  Date: 07/08/2024

  Acima Leasing (hereinafter “we,” “us,” “our,” and “Acima”) received the rejection of our response filed by Ms. ****** ********** through the Better Business Bureau on July 3, 2024. We have reviewed our records and confirmed that we have yet to receive the required documentation. We ask Ms. ********** resubmit the information to **********************. Additionally, our mailing address is **** *** ****, Draper, UT, 84020, if needed.  As we have provided clear steps for Ms. ********** to follow should she wish to resolve her complaint, we consider this complaint closed. Additional complaints containing no new information will not be responded to. Ms. ********** may contact our customer service department at ###-###-#### with further questions.  

  Customer Answer

  Date: 07/08/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: they have not provided anything , i have told them i will be willing to send the last 4 of my social they keep wanting me to send a full copy of my SOCIAL SECURITY CARD which I WILL NOT! anyone can steal that information that’s against my privacy and security. This company has been nothing but horrible now i know why they have so many horrible reviews. 
  
  
  
  Sincerely,
  
  
  
  ****** **********

• Initial Complaint

  Date:06/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased furniture through ***'s using Acime Leasing. These people charged my count twice within 4 days of each other. **************** is a joke the phone hangs up before speaking to a live person, I was charged on the ****** on June 14th which cleared on June 18th, Then I was charged ****** on 6/16/2024 with a late fee stating my papment did not go through. Then they are going to chage me again on June 28th when they a;ready took two payments. They take the payment out between 2 and 4 a.m. my direct depoit hits at 6 a.m. i have been trying to reach them regarding this overcharge and they are giving me the run around. The customer service line keeps hanging up. I try chats and they keep saying I have to speak to a live representative but I cannot get through. I have been reaching out to the since 6/19/2024 and nothing is happening.

  

  Business Response

  Date: 06/28/2024

  Acima Leasing reached out to Ms. **************************** directly by phone and reached a resolution. As such, we consider this complaint closed.  

• Initial Complaint

  Date:06/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I live in ********* and my car broke down in *********,Nv and someone else was driving it,We had it fix at Big Brand Tire,Well they wouldnt take a credit card over the phone so we had to use Acima leasing,and was told all we had to do was pay it in full that very night and we wouldnt be charged a leasing agreement,So we set it up after Big Brand Tire had to get with Acima after hours because it wouldnt work for some reason,While on the phone with Acima they said for some reason we couldnt pay no more than $10.84 cents at that time but we could call back Today(06/24/2024) and explain to Acima what happened and we could just pay the Original price which was $5549.89 well they said there was nothing they could do it wasnt there fault so we was charged $6145.74 so we was $595.85 In leasing fees for having this account for 3 days because there was nobody available to take the full payment that we could talk to till this morning,so its not are fault so we want that money back

  

  Business Response

  Date: 06/25/2024

  Pursuant to paragraph 3 of Ms. ******** rental-purchase agreement (the Agreement) with Acima, she could purchase the leased property at any time during the first 90 days of the Agreement by paying us $5,599.88 plus taxes. The total purchase price within the first 90 days including tax is $6,145.73. We reviewed Ms. ******** account and confirmed the correct tax rate is being collected. Further, ****************** has successfully made a payment of $10.84, initiated a one-time payment of $4,390.00, and a final payment of $1,744.89 to purchase the leased property under the 90-day early purchase option. Once the initiated payments have been successful, ownership of the leased property will be Ms. ******** and she will no longer have any payment obligation to Acima. If ****************** has further questions or concerns, she may contact our customer service department at **************. 

  Customer Answer

  Date: 06/26/2024

   
  Complaint: 21892572
  
  I am rejecting this response because if their system would have been working right I wouldnt have had to make 3 payments I would have paid it all off that same night but they told me it wasnt working and Id have to call back on Monday to get it took care of which made me have a lease with them,So its their fault I couldnt pay the complete bill that night all it would let me pay was $10.84 so its their fault not mine so I shouldnt have had to pay all that leasing fee,
  
  *************************

  

  Business Response

  Date: 06/28/2024

  Any statements made by third parties do not constitute an agreement between ****************** and Acima. Nor can she reasonably rely on them to inform the Agreement. Indeed, paragraph 15 of the Agreement states, This Agreement represents the entire agreement between you and us.  
  
  We confirm that Acima conducted our due diligence by providing all pertinent information including a full copy of the Agreement prior to allowing ****************** sign. Acima was not a physically present party upon the commencement of the Agreement, but we intentionally provide numerous opportunities for our customers to view all the information regarding the terms of the Agreement, including the payment and purchase terms, prior to signing and officiating the Agreement. Additionally, Acima encourages customers who *** not wish to lease to consider other options. Pursuant to paragraph 5 of the Agreement, If you do not want to lease the Property but would rather purchase the Property now, you should consider cash or credit terms that *** be available to you.  
  
  As all the amounts were stated clearly and conspicuously, and ****************** had every opportunity to review them before she provided her signature, which confirmed that she understood and agreed to the terms and conditions therein. We further confirm we are unable to make changes to the agreed-upon leasing terms. Should ****************** have further questions, she *** contact our customer service department at **************. 

  Customer Answer

  Date: 07/01/2024

   
  Complaint: 21892572
  
  I am rejecting this response because:
  
  Sincerely,

  They are the people we talked to not a 3rd party its was a Acima Employee,We was on the phone that very nice and we told her we didnt want to pay the $10.84 we didnt want to use them for leasing at all all we wanted to do was to pay the Balance that very night but they refused to take the total payment and said we would have to wait and call back during the day,so we did and then they informed us again we couldnt pay the total amount that we had to pay those the app,Its there fault not ours and We never SIGNED ANYTHING FROM THEM SAYING SO BECAUSE WE DIDNT WANT TO USE THEM WE JUST WANTED TO PAY THE **** OFFAND NIT USE THE LEASING BUT THEY LIED TO US SAY WE WOULD NEED TO PAY JUST THE $10.84 so by lying to us they got just on a lease that we told them we had the money we didnt need them all we needed was to pay the bill in full that night but they lie,So they basically Robbed us of $595 by lying to us 
  
  *************************

  

  Business Response

  Date: 07/02/2024

  As stated in our first response, ****************** signed the Agreement wherein she agreed to pay the listed purchase price plus tax within the first 90 days, should she wish to obtain ownership of the leased property early. As such, we deny her allegations that Acima forced her to enter a lease. Rather, she voluntarily entered the Agreement. ****************** purchased the leased property on June 24, 2024, under the 90-day early purchase option, and we confirm she paid the correct amount in tax, $545.98. In the state of *********, ****************** is required to pay taxes.  

  Furthermore, we confirm we provided ****************** accurate information in stating that we were unable to take a payment in addition to the $10.00 initial payment that consummates the Agreement that night. Ms. ******** lease account was not yet onboarded onto our lease management system to allow for additional payments to be taken. However, we deny any implication that ****************** could avoid paying our leasing fees by paying that night.  

  As ****************** has obtained ownership of the leased property and we confirm she paid the correct amount we consider this matter closed.

  Customer Answer

  Date: 07/03/2024

   
  Complaint: 21892572
  
  I am rejecting this response because:
  
  Sincerely, If you read what they wrote in this they agreed they couldnt take more money that night to pay it off completely which made me have to wait till the Tx week in order to pay it off,So they are the reason it was a lease agreement Not me so we tried to pay it in full because we didnt want a lease with them and we also never signed anything saying we wanted a lease because we had the money to pay it off in full so they lied and also commented Fraud by lying to us and not allowing us to pay it in full,So we want our $595 in leasing fees are we will report them to the Tennessee ************************** for Lying and Fraud in the state of ********* since they actually did business and Committed Fraud on a Tennessee Resident 
  
  *************************

• Initial Complaint

  Date:06/22/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 21st, I received an notification from Acima that the account that I had applied for was declined because it couldn't verify my bank account information. The only problem is I never applied for anything. They gave a reference ID of ********. I tried calling several times to no avail. Id like to know who's using my personal information to apply for credit.

  

  Business Response

  Date: 06/25/2024

  Pursuant to our records, on June 16, 2024, we received an application for our services from ****************** with Bewleys Furniture located in **********, *********; however, it was denied. If ****************** still believes that this application was fraudulently submitted, we encourage him to report it to law enforcement or to the ************************ at identitytheft.gov/#/. ****************** may provide us with copies of such documentation at ******************************* Additionally, he may want to review a copy of his credit report and place a fraud alert with the credit bureaus.  

  We consider this matter closed. If ****************** any further questions or concerns, he may contact our customer service department at **************. 

• Initial Complaint

  Date:06/22/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been using Acima for over a year. Having a total of 7 leases with this company all paid within 90 days of making the purchase. I have never missed a payment installment in the course of me using Acima. In May 2024 I was apporved for 2500 with Acima. I ordered a product from Amazon which consisted of 1 27" inch monitor and 1 Geekom Mini **. for $700.00 I received the monitor without any tracking being provided. I called to inquire on the delivery of the ** and was told they had no information about the product being ordered. I called 2 additional times and was told they didn't have any information. I then placed another order through Best Buy with this company for a different ** since no one at this company knew where my merchandise was. 2 days after receiving my Best Buy computer, the original Geekom ** arrived. No email, no tracking nothing. I decided to return the Best buy ** since my original order arrived. Now I call and they tell me I am banned from using Acima because i returned merchandise. and it is irreversible. Why am I to pay for the companies incompetence? When does returning unused, never opened, merchandise warrant you to be banned from using a company? Never was there any notice that returning this merchandise would ban me from using services. I even spoke to multiple agents about returning the merchandise and none of them stated if i returned the merchandise I would no longer have access to my remaining approval amount. I have spent well over ***** with this company and still have 2 active leases that I pay faithfully.. I have literally called in over 10 times regarding this issue

  

  Business Response

  Date: 07/02/2024

  Acima Leasing (hereinafter "we," us, our, Acima) received the complaint filed by *************************** through the Better Business Bureau on June 22, 2024, regarding her recent denial. We confirm ****************** has a currently active lease with Acima. We appreciate Ms. ******** business, and confirm her recent application denial was not a result of returning property for a prior lease. All approvals and denials are determined by our automatic proprietary underwriting system. We are currently still researching her recent denial, and will reach out to her directly once we complete our investigation.