Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a leased product from Boxdrop ******* using a lease through Acima. I was unhappy with the product and contacted Acima to cancel the lease agreement. I was told I needed to have the retailer send in a cancellation invoice and they would start the process within 7-10 business days. I have had to call Acima several times after sending the cancellation invoice and 3/14 Im told I have a payment processing for $99 and they cannot cancel it, and also that they have not started working on the cancellation. I need for my lease to be cancelled. I do not have the product anymore. The retailer picked up the product. I sent in the cancellation via email as well as the retailer to ************************************ Two weeks later Im still being charged for a product I do not have and they havent done anything to cancel my lease agreement even though I followed their specific steps.

  

  Business Response

  Date: 03/21/2024

  As of todays writing, we have not received a cancelation request from BoxDrop (the Retailer). Furthermore, on March 21, 2024, ********************** confirmed she was in possession of the leased property and was arranging the return of it with the Retailer. Given these facts, we consider this matter closed. If ********************** has additional questions or concerns, she may contact our customer service department at **************. 

  Customer Answer

  Date: 03/22/2024

   
  Complaint: 21433706
  
  I am rejecting this response because:
  The representative asked on 3/21 if I still had the merchandise. I advised her I did not.  I advised her specifically that I did not have it for over 3 weeks. If calls are recorded they have this info. She specifically stated they had not received the cancellation from the retailer however this has been sent several times.  
  Sincerely,
  
  *********************************

  

  Business Response

  Date: 03/27/2024

  On March 22, 2024, Acima received instructions from the Retailer to terminate ************************ lease and we immediately did so. As such, we consider this matter closed.  

• Initial Complaint

  Date:03/13/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Section 623(a)(6). If a furnisher learns that it has furnished inaccurate information due to identity theft, it must notify each consumer reporting agency of the correct information an must thereafter report only complete and accurate information.

  

  Business Response

  Date: 03/15/2024

  Acima Leasing (hereinafter “us,” “we,” “our,” “Acima”) received the complaint filed by Ms. ********* ******* through the Better Business Bureau on March 13, 2024, stating a furnisher’s requirements regarding furnishing information that is a result of identity theft.  
  
  While Ms. ******* does not claim that the lease associated with her information is a result of identity theft, Acima takes identity theft allegations seriously. We request that Ms. ******* file a police report and provide us with a copy of the same to [email protected]. Upon receipt of the requested documentation, we will further investigate her allegation. If it is determined that in fact it is a fraudulent lease, we will terminate the lease. Absent proof of fraudulent activity, we will not terminate the lease.  
  
  As we are awaiting additional documentation, we consider this complaint closed. If Ms. ******* obtains the requested supporting documentation, she may contact our fraud department at [email protected]. If Ms. ******* has any general questions or concerns, she may contact our recovery department by phone at ###-###-####. 

• Initial Complaint

  Date:03/12/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am reaching out to inform Acima Digital LLC of its failure to comply with federal consumer protection laws, which has adversely affected my financial standing and rights as a consumer. Specifically, your company has breached the following statutes:
  
  1. § 616. Civil Liability for Willful Noncompliance [15 U.S.C. § 1681n]
  2. § 617. Civil Liability for Negligent Noncompliance [15 U.S.C. § 1681o]
  3. § 618. Jurisdiction of Courts; Limitation of Actions [15 U.S.C. § 1681p]
  
  These violations have led to significant personal and financial distress, necessitating immediate rectification and compensation. Enclosed with this letter, please find detailed documentation of each instance of noncompliance, including evidence of the detrimental effects on my credit and financial health.
  
  Due to the serious nature of these violations, I have also attached an invoice detailing the compensation required for the damages incurred. Please be advised that payment is expected within 15 days of receipt of this letter. Failure to address this payment within the specified timeframe will result in my initiation of legal proceedings against Acima Digital LLC to seek full compensation, including any additional damages, legal fees, and other costs as permitted by law.
  
  This letter serves as a formal demand for immediate corrective action and financial restitution. It is crucial that Acima Digital LLC takes prompt and serious steps to remedy these violations to avoid further legal action. Your cooperation and swift resolution of this matter are of the utmost importance.
  
  I anticipate a prompt acknowledgment of this letter and the immediate settlement of the attached invoice. Should you have any questions or need further clarification, please feel free to contact me directly at ***************************.

  

  Business Response

  Date: 03/18/2024

  Acima (hereinafter “we,” “us,” “our”) received the complaint filed by Mr. ****** ****** through the Better Business Bureau on March 12, 2024. Acima confirms we received the attachments provided; however, we were unable to locate a lease matching Mr. ******’s identifying information submitted in this complaint. As such, we are unable to address this complaint. If Mr. ****** would like to assist our agents in locating a lease account associated with his information, he may contact our customer service department by phone at ###-###-####.

• Initial Complaint

  Date:03/08/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Deceptive lending practices, borrowed $1178 and the terms were not clearly outlined in the contract, I made every payment on time and my balance continued to go up, reviews of Acima online are showing people saying the exact same thing, essentially calling Acima loan sharks.

  

  Business Response

  Date: 03/12/2024

  Acima Leasing (hereinafter we, us, our, Acima) received Mr. ******************************* complaint through the Better Business Bureau (BBB) on March 8, 2024, regarding the terms and conditions of the rental-purchase agreement (the Agreement) he entered into.  
  
  ******************** alleges the terms were not clearly outlined in the contract. This is not true. While ******************** does not indicate which terms specifically, he was referring to, we confirm all terms and conditions are contained within the Agreement, and the Agreement is provided in full to Acima customers prior to signing. ******************** may view a copy of the Agreement at any time by logging into the customer portal available at ******************************************. We note that this option has been perpetually available. 
  
  ******************** alleges his balance continued to go up. This is not true. The lease amounts are set at the initiation of the Agreement and have not changed. Pursuant to our records, ******************** had a 90-day early-purchase option available to him through March 6, 2024, which would allow him to purchase the Property by paying $1,198.70 before tax. ******************** contacted Acima two days after this deadline, on March 8, 2024, and as a courtesy, Acima offered ******************** the option to utilize the 90-day early-purchase option for an additional seven days for a $100.00 fee. Please note, that Acima is not obligated to offer an extension under the Agreement; we provide this as a courtesy to help customers obtain ownership of the property early. This fee also does not constitute an increase to ******************** payment obligations. Rather, it was less than the second early-purchase option amount otherwise available at that time. ******************** exercised the 90-day early-purchase option with the extension on that date and has obtained ownership of the property. ******************** has no further payment obligations to Acima. 
  
  ******************** desired amount is billing adjustment. We confirm that ******************** paid less than the agreed-upon amount to obtain ownership of the property and was allowed to exercise the 90-day early-purchase option with the extension upon request. As such, we confirm the adjustment has already been granted.  
  
  We hope this response assists ******************** understanding of the circumstances surrounding his purchase of the property under the Agreement. If ******************** has any additional questions, we encourage him to contact our customer service department at ************.  

• Initial Complaint

  Date:03/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Finance vehicle repairs and those repairs were not adequate. Took the vehicle back just to be hit with an additional $1900 that was supposed to be fixed first time. Business change paperwork submitted to Acima and forced me to sign paperwork to get vehicle back and now refusing to repair vehicle

  

  Business Response

  Date: 03/15/2024

  Acima Leasing (hereinafter “us,” “we,” “our,” “Acima”) received the complaint by Mr. ******** ******* **. through the Better Business Bureau on March 7, 2024. We investigated this complaint and prepared the following response.

  Mr. ******* did not “finance” the referenced vehicle repairs, rather he elected to use our leasing services. On January 24, 2024, Mr. ******* entered an independent third-party retailer – Meckfessel Tire & Auto (the “Retailer”) – located in Belleville, Illinois. While with the Retailer, he applied and was approved for our leasing services. On that same date, he selected property described as "Brakes, control arm” (the “Property”). Acima purchased the Property, and Mr. ******* electronically entered into a rental-purchase agreement (the “Agreement”) wherein he agreed to rent the Property from Acima. Alternatively, he could execute any other early purchase or termination option outlined within the Agreement. 

  Mr. ******* alleges the repairs were not adequate. Acima does not provide a warranty of merchantability or fitness for a particular purpose on the Property as explained in paragraph 7 of the Agreement titled “Maintenance and Warranty.” Should Mr. ******* have any concerns surrounding the repairs, he must contact the Retailer directly.

  Mr. ******* alleges he, “took the vehicle back just to be hit with an additional $1900 that was supposed to be fixed first time.” Acima has been in contact with Mr. ******* which prompted an investigation of a similar claim. After direct contact with the Retailer and additional documentation, we confirmed the agreement is correct. The Retailer confirmed Mr. ******* only authorized part of the necessary work to be completed, therefore we confirm the Retailer completed the work for the Property being leased with Acima. Any additional repairs would need to be discussed directly with the Retailer.

  Furthermore, Mr. ******* alleges “[The Retailer] forced [him] to sign paperwork to get the vehicle back...” Pursuant to paragraph 5 of the Agreement, “If you do not want to lease the Property but would rather purchase the Property now, you should consider cash or credit terms that may be available to you.” Please note, Acima was not a present party to the negotiations between Mr. ******* and the Retailer. However, we deny that Mr. Woods was forced to enter the Agreement with Acima. It was Mr. *******’s responsibility to consider options available to him and we confirm he voluntarily chose to enter into the Agreement.

  As we have provided a thorough response and are awaiting further documentation, we consider this complaint closed. If Mr. ******* has general questions in regard to Acima, she may contact our customer service department at ###-###-####. If he obtains the requested supporting documentation, he may provide this information to our fraud department at **************** 

• Initial Complaint

  Date:03/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase in 2023 & went through Acima. I returned an item that I have sent proof of not having (I sent them the tracking number) & I have overpaid on the items that I have. I have contacted them on several occasions with no solution. They instructed that I send a email to the resolution department which I did & no one has reached out. They are still taking payments out when it’s actually paid in full.

  

  Business Response

  Date: 03/15/2024

  Acima Leasing (hereinafter “us,” “we,” “our,” “Acima”) received the complaint by Ms. ******** ****** through the Better Business Bureau on March 5, 2024. We investigated this complaint and prepared the following response.

  Pursuant to our records, on September 15, 2023, Ms. ****** visited an independent third-party retailer site – Wayfair (the “Retailer”). While on the Retailer site, she applied and was approved for our leasing services. On that same date, she selected property described as “1x Dangvivi Vegan Leather Salon Chair - $208.96 1x Zimtown Wood Storage Cabinet - $107.51 1x K-Salon Plastic Freestanding Hair Dryer - $108.58 1x Trent Austin Design® Kempst Corner End Table Shelf, 3-Tier Display Shelves with Protection Door, Metal Frame Storage Cabinet Org - $68.99” (the “Property”). Acima purchased the Property, and Ms. ****** electronically entered into a lease-purchase agreement (the “Agreement”) wherein she agreed to rent the Property from Acima. Pursuant to the Agreement, to obtain ownership of the Property Ms. ****** was required to make 24 semi-monthly lease renewal payments of $43.05 before tax, plus an initial rent payment of $45.00 before tax for a total of $1,078.08 (the “Total of Payments”) before tax. Alternatively, she could execute any other early purchase or termination option outlined within the Agreement.

  Acima offers two Early Purchase Options (“EPOs”); each of which reduces the cost of ownership to the customer and terminates the Agreement prior to the completion of all scheduled rent renewal payments. The first EPO is a 90-Day EPO wherein a customer can obtain ownership of the property within 90 days of receiving the property by paying the purchase price. Ms. ****** had a 90-Day EPO purchase price of $569.04 before tax which expired on December 19, 2023. The second EPO stipulates a customer may obtain ownership at any point after the first 90 days by paying a lump sum payment equivalent to 65% of any remaining renewal payments plus any past-due rent.

  Ms. ****** claims, “[she] returned an item that [she has] sent proof of not having...” We confirm the Retailer updated her invoice to account for the returned item on September 27, 2023. This update in turn adjusted the Agreement (the "Adjusted Agreement"). Pursuant to the Adjusted Agreement, Ms. ****** had a 90-Day EPO purchase price of $476.64 before tax which expired on December 19, 2023. Therefore, we confirm the lease was properly adjusted for the returned item.

  Furthermore, Ms. ****** alleges, “[Acima is] still taking payments out when [the lease is] actually paid in full.” As of January 31, 2024, Ms. ****** has paid $396.50 before tax. Ms. ****** did not meet amount to purchase within the 90-day EPO, so her lease is continuing for the agreed-upon terms. The second EPO is still available to Ms. ****** and will be until the end of the lease term. Alternatively, if Ms. ****** does not wish to execute a purchase option outlined in the Adjusted Agreement, she may terminate the Adjusted Agreement at any time without penalty, pursuant to paragraph 9 of the Adjusted Agreement titled, “Termination."

  Ms. ****** has listed “billing adjustment” as her desired resolution. Given the facts stated above, we confirm the lease was adjusted on September 27, 2023. As such, we consider this matter closed. If Ms. ****** has additional questions or would like to remediate her past due balance, she may contact our recovery department at ###-###-#### for assistance.

• Initial Complaint

  Date:03/01/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I agreed to a purchase of 2900 for a bed a fireplace and swing chair. The swing chair was removed from the contract which shouldve made my overall price 2300. Ive been calling for weeks while they claim to be working on the issue but they do not communicate at all and just keep giving me longer wait periods to trap me in their 5k payment. They refuse to update the payment that is constantly being taken out of my account.

  

  Business Response

  Date: 03/06/2024

  Acima Leasing (hereinafter we, us, and our) received the complaint filed by ***************************, through the Better Business Bureau on March 1, 2024. On March 4, 2024, the independent third party retailer, confirmed the return of the referenced item and on March 6, 2024, we adjusted ************** lease accordingly. If ************** would like to discuss the adjustment or has any additional questions, he may contact our customer service department at ************.     

• Initial Complaint

  Date:02/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Acima Leasing is a horrible company to deal with. I spoke to a ******* at there company and told them that I'd recently lost my job. I asked if they offered lower payment plans, and his repsonse was: "No, we do not have an option to lower your payments. We have catch up plans but those are to get your account back on track which would require bigger payments to make up what has been missed. " THEY DO NOT WORK WITH YOU in any instance. Take my advise and do not lease from them.

  

  Business Response

  Date: 03/08/2024

  Acima (hereinafter us, we, our) received the complaint filed by ************ through the Better Business Bureau on February 29, 2024. We investigated ************ complaint and attempted to reach out to him directly via phone call; however, we were unsuccessful. We ask that ************ return our call so we may address his concerns at **************. 

• Initial Complaint

  Date:02/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased furniture from a store through Acima. The furniture was delivered broken beyond use. I advised Acima immediately was told there was a warranty through the store. The store informed me that they would not pick up the furniture and I was responsible to get the broken furniture back to them. I informed them that that was not something I was going to be doing because this was not my fault and it would cost me more money to rent a truck, gas and movers because I lived on the second floor. Fast forward two years I settled with the same even though the furniture was broken. The reason that they settled with me was because the furniture was broken. I spoke to eight different **************** reps, and they all agreed that the furniture was delivered broken. It was recorded however, they refused to do business with me now, and expect me to pay the difference on broken furniture

  

  Business Response

  Date: 02/29/2024

  Acima Leasing (hereinafter us, we, our, Acima) received the complaint by Ms. *************************** through the Better Business Bureau on February 27, 2024, regarding her denied lease application. We investigated this complaint and prepared the following response.

  On February 27, 2024, ************ applied for our services through an independent third-party retailer ************************ (the Retailer). Upon submission, her application was denied. Acima is not obligated to provide our services, and as indicated in Acimas Application Terms, it states I HEREBY: (5) understand that this application is subject to approval by Company. On August 13, 2023, we emailed **************** an adverse action notice (the Notice) to the email address she provided to us during the application process.

  At this time, ************** application will remain denied. If ************ has any general questions in regard to Acima, she may contact our processing department at **************. 

  Customer Answer

  Date: 02/29/2024

   
  Complaint: 21356915
  
  I am rejecting this response because:
  I shouldnt be responsible for broken furniture. 
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 03/04/2024

  Pursuant to our records, we confirm that Acima had previously directly communicated with ************ regarding the damaged merchandise on multiple occasions. Additionally, she was offered further instruction to assist with terminating the account, which she failed to follow. As the property remained in her possession, she was advised of her responsibility for it, until the instructions provided were properly executed.

  ************ alleges [She] shouldnt be responsible for broken furniture. We confirm ************ opted for a settlement and arranged a final payment on March 17, 2021. The payment cleared successfully, and ************ obtained ownership of the Property. The lease agreement does not explicitly define settlement, however, as a courtesy we may offer settlement options to assist customers in gaining ownership for less than the total owed. We confirm ************ has no further payment obligations to Acima, therefore we deny the allegation that she remains responsible for the property.

  Per the settlement terms, ************ is ineligible for Acima services moving forward. Given the details provided, ************** application will remain denied. If ************ has any general questions in regard to Acima, she may contact our processing department at **************.

  Customer Answer

  Date: 03/04/2024

   
  Complaint: 21356915
  
  I am rejecting this response because: when I originally called and I told them, I didnt have the money to have someone come pick up the furniture no one ever came to pick up the furniture. I called them and told them no one ever came to pick up the furniture. The only reason that I settled for that amount is because they reported me to my credit and I needed that off my credit report, so I had no choice   
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 03/07/2024

  Acima has thoroughly responded to ************** previous concerns and as such, considers this complaint closed. If ************ has any general questions regarding Acima, she may contact our customer service department at **************. 

• Initial Complaint

  Date:02/27/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  OCT 28, 2023 I WENT IN TO ASHLEY FURINATURE AND DID A RENT OWN ON A COUCH AND LOVESEAT. I PUT $52.19 DOWN MY PAYMENTS WAS $62.11 THE TOTAL OF THE PURCHASE WAS $1027. ON OCT 29TH I WAS INVOLED IN A HIT AND RUN ACCIDENT WHERE I WAS HOSPITALIZED FOR 16 DAYS I MADE NOV & DEC PAYMENT WHERE IT BROUGHT ME DOWN TO $956.86 . JANUARY I COULDNT MAKE A PAYMENT SO I KNEW I HAD INSURANCE ON THIS CALLED BENIFITS PLUS I CALLED THE THE TOLD ME I HAVE TO UPLOAD DOCUMENTS SO THAT THEY CAN TAKE OF THE PAYMENTS BECAUSE I OUT OF WORK DUE TO THE ACCIDENT I DID. I ALSO EMAIL THE STORE WITH MY LAST PAY STUB SO I CAN GET THIS PROGRAM STARTED. ALSO I HAD UPLOADED THE DOCUMENTS ON THE WEDSITE OF BENFITSPLUS I CALLED IN TO CUSTOMER SERIVCE AND EMAILED THEM TO A EMPLOYEE WHERE HE UPLOADED THE FOR ME HIS EMAIL IS ********************* HE DID UPLAOD THE ON 1/17/24 I CAN REMEMBER THE EXACT DATE I ORGINAL TRY TO UPLOAD DOCUMEMTS AND IT WOULDNT ALLOW ME IT WAS IN DEC . SO HE TOLD I WOULD GET A CALL ABOUT THE BENIFITS PLUS BEING ACTIVE . SO 02/24/2024 I RECIVED A MESSAGE FROM ACIMA MY CARD WAS CHARGED $62.11 THAT OVER DRAFTED MY ACCOUNT. DUE NO FUNDS IM NOT WORKING . I CALLED BENIFITS PLUS THE RUDE EMPLOYEE TOLD I MY ACCOUNT WITH ACIMA WAS TERMANATIED AND THAT I DONT HAVE BENIFIT PLUS . I WENT BACK AND FORTH WITH FOR A MINTUE UNTILL HE FINALLY PUT A SUPERVISE ON THE LINE . SHE ALSO STATED THE SAME THING AND SAID I DONT HAVE THE BENIFIT IN OCT AND IT STARTED THE FOLLOWING MONTH WHICH IS FIND I APPLIED IN DECEMBER FOR THE PROGRAM THEN SHE STATED MY ACCOUNT IS TERMATED AND SHE DONT HAVE THE LEASE AGREEMENT TO VERIFY THE LEASE WHICH IS CRAZY BECASUE SHE SEE THE ACCOUNT I ALSO SEND HER MY RECIPET AND INVOICE NUMBER HER EMAIL IS ***************** . SHE STATED THAT SHE WAS GOING TO CONTACT THE STORE AND GET THE INFOMATION , SO I BEEN CONTACTING THE STORE NO ANSWER I ALSO HAVE BEEN EMAILING THE ASSICATE THAT HELP ME SHE THE MANGER HER EMAIL IS ***************************** ASKING WHY BENIFITS PLUS ISNT ACTIVE

  

  Business Response

  Date: 02/29/2024

  Acima Leasing (hereinafter “us,” “we,” “our,” “Acima”) received the complaint filed by Ms. ****** through the Better Business Bureau on February 27, 2024. We investigated her complaint and prepared the following response.   
  
  Pursuant to the Benefits Plus Membership Agreement, to receive membership benefits, Ms. ****** must pay the agreed-upon amount. Pursuant to our records, Ms. ****** became a paying Benefits Plus member on November 24, 2024. Upon Ms. ****** filing a claim and providing the requested documentation, Benefits Plus declined the coverage due to the last day worked or date notified of being out of work, occurred before Ms. ****** became a paying member. Ms. ****** has the right to appeal the decision. If she elects to do so, the appeal must be made in writing at ***************************. The appeal should identify all issues regarding this denial. Ms. ****** may send any documentation or other evidence which supports her appeal along with the following claim information: Waiver Number: ****** Waiver Type: IUI.  

  Customer Answer

  Date: 02/29/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I paid my downpayment and 2 months of the lease. I missed January due to my hardship. Also spoke to some young lady at Acima in Ashleys furniture she informed me to send my last pay stubs to Belen so she can get the process started. Then here February I was charger and now my back account is over drafted, I understand your no trying to help, I didn't apply for October, I'm not applying for the date I stop work I was able to pay then. I applied in January, so I was looking for future payments. I also addressed that with the manger. it's crazy that y'all try to find anyway not to honor a benefit that I paid for. As I can see this designed to hinder us consumer. For one it's hard to upload documents 2, Acima doesn't answer the phone, 3 no one wants to help.  This very bad for business I'm a customer and I have complied to every rule that applies to activating. This benefit due to my hardship. I'm not going to allow you to take advantage of me. Not sure where the miss understanding coming from.
  
  Sincerely,
  
  
  
  ******* ******

  

  Business Response

  Date: 03/01/2024

  Pursuant to paragraph 1 of the rental-purchase agreement, “‘Initial Rent Payment’ means the rent payment required to consummate this Agreement.” As such we confirm the initial rent payment paid on October 28, 2023, was appropriately applied to rent and not Benefits Plus membership. 
  
  As Acima Leasing has no involvement in the decision-making of a Benefits Plus claim and we have provided Ms. ****** with additional instruction on how to appeal the decision directly with Benefits Plus, we consider this matter closed.