Complaints
This profile includes complaints for Acima's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,289 total complaints in the last 3 years.
- 595 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/11/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Somebody used my card in the amount of $54.12 on July 11, 2022. It was not me
Business Response
Date: 07/12/2022
Acima (hereinafter “us,” “we,” “our”) received the complaint filed by Ms. ****** ****** through the Better Business Bureau on July 11, 2022. With the limited information provided by Ms. ******, we were not available to locate the charge in question. As such, we are unable to conduct a thorough investigation into her claims or provide a refund of the unauthorized payment, if necessary. Nevertheless, we request that Ms. ****** provide us with a bank statement reflecting the charge at [email protected]. Please note, our fraud department will require the bank statement to reflect Ms. ******’s full name, the date of the transaction, and amount. Alternatively, Ms. ****** may work with her bank to dispute the charge.
As we are awaiting additional documentation, we consider this matter closed. If Ms. ****** has any additional questions related to this matter or obtains the requested documentation, she may contact our fraud department at [email protected]. If she has any general questions she may contact our customer service department at ###-###-####.Customer Answer
Date: 07/13/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* ******Initial Complaint
Date:07/08/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
After getting an alert that my credit score dropped almost 100 points, I checked my credit and saw an account for ACIMA Diagital FKA SIMP that was 30+ days overdue. I never opened any type of lease or loan with ACIMA or any other company around the time that it shows this account was created. It current shows that I owe $6741, though I haven't seen or borrowed a cent from ACIMA. This is a clear case of Fraud/Identity Theft.Business Response
Date: 07/11/2022
Acima (hereinafter we, us, our) received the complaint filed by Mr. *************************** through the Better Business Bureau (BBB) on July 8, 2022, regarding allegations of fraud. Unfortunately, we were unable to locate an account in our system matching the identifying information that ****************** has provided. As such, we are unable to conduct a thorough investigation into his claims.
Acima takes identity theft allegations very seriously. If ****************** still believes he has been a victim of identity theft, we request that se either file a police report or a ************************ Identity Theft Affidavit (FTC Affidavit). Please note, an FTC Affidavit may be filed online, on the FTCs website. Acima requires documentation to substantiate fraud allegations, and we direct all customers who allege identity theft has occurred to file a police report for identity theft, and/or an FTC Affidavit and send a copy to ******************************* Upon receipt of the requested documentation, we will further investigate Mr. ******** allegations. If it is determined that identity theft has occurred, we will terminate any lease associated with his information and remove all reporting of it from the credit bureau. Please note, Experian is the only major credit bureau to which Acima reports. We have placed a pause on our reporting for 30 days while we await the requested documentation.
As we are awaiting additional documentation, we consider this complaint closed. If Mr. ************* has further questions regarding our fraud investigation process, or obtains a police report to support that he has been a victim of identity theft, he may email our fraud department at ******************************* ****************** may also contact our recovery department with general questions at **************.Initial Complaint
Date:07/01/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I made my final payment to pay the balance in full within 90 days. I was told today that when I paid my balance off I did not pay a $33 payment at the same time. Now I am being told that I owe another $600 because my early payment no longer counts even though I paid what the system said needed to be paid to qualify for the 90 day pay out.Business Response
Date: 07/11/2022
Acima (hereinafter us, we, our) received the complaint filed by ************************ through the Better Business Bureau on July 1, 2022. That same day, ************** contacted Acima and we granted her a courtesy and extended her 90-Day Early Purchase Option, absent of an extension fee. As of todays writing, Ms. ****** lease has been purchased and she has no further payment obligations to Acima.
If ************** has any further questions or concerns related to this matter, we ask that she provide a response through the Better Business Bureaus complaint portal. If ************** has general questions in regards to her purchased lease, she may contact our customer service department by phone at **************.
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