Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/08/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have on numerous occasions and requests have reached out to this company and have asked for my account to be deleted and permanently closed. They are not responding to my account request while they have all my personal information on file. Plus due to this poor communication by this company they will probably charge my credit card again for there service fees which I will have to file a dispute. Absolutely unprofessional.

  Business Response

  Date: 06/08/2023

  Nav Technologies, Inc. (Nav) received three requests to delete this account from the customer. One request on 06/07/2023 and two on 06/08/2023. Nav handled the chat that came in from this customer and the account has been canceled as of 06/08/2023.

  Customer Answer

  Date: 06/09/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:05/25/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I closed my Nav account in March and find on my credit card statement that I did not use for payment two charges for $52.00 for ***** and May. When I cancel my account my entire profile was no longer available. When I log in after seeing these payments on my credit card. I now see a Purple background page that original was blue. Showing my account activate but no data for ***** and May. I open my account using **** of America as my auto payment option. That payment was being billed until March. Nav used a credit card I got after opening my account with them and begin charging that credit card to Nav account that I had cancel. I deactivated my account again. I called and Bria state that my account was showing activate, even after I cancel for a second time. I never provided the card number that this company was using but them having my profile trusting them to guide for business development .They used an unauthorized card for payment.

  Business Response

  Date: 06/05/2023

  Nav Technologies, Inc. (Nav) is unable to find an account in our system that matches the customer information provided. ********************** asks that the customer provide the email address associated with the account in question.

  Customer Answer

  Date: 06/12/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

   

  They ask for my email address :  I have more than one: *******************

  Customer Answer

  Date: 06/12/2023

  They ask for my email address :  I have more than one: *******************

  Business Response

  Date: 06/14/2023

  ******************* does not appear to be attached to an account in our system. We request that the customer reaches out to our support team at ********************************** for further assistance.

• Initial Complaint

  Date:05/16/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the $49.99 business boost business credit builder plan. I made payments every month. I canceled 4/12/2023 after seeing that there was no impact on my Duns credit score as well as previous complaints here on BBB I I never received any confirmation but didnt think anything of it since i followed all necessary steps to do so. So comes 5/12/2023 I was charged again so I called customer service who said there was no cancelation done which was a lie and I asked for a supervisor who wasn't available that day which sounds unbelievable but I was told a supervisor would call me in ***** hours. Monday I received a call from a supervisor who denied they say a cancelation and that I basically made it up in my head and that they don't issue out refunds even though I called in right when the charge was made and now I'm more than sure after seeing all of these other customers with the same experience after paying all this money and DUNS which is a big deal is not being reported to I'm highly upset and now I want all all my money back from every month they charged me because I wasn't receiving all of the benefits and from the looks of it it smells like a class action lawsuit waiting to happen and I'll be the first to participate if this isn't settled immediately.

  Business Response

  Date: 05/22/2023

  Nav Technologies, Inc. (Nav) contacted the customer on May 15th, 2023, and the account has been downgraded. We have confirmed that Nav appears as a tradeline on the customers Dun & Bradstreet report, however, Dun & Bradstreet requires 3-4 tradelines before they generate a PAYDEX score. Our records indicate that there was no login attempt or cancellation made on April 12th, 2023. Unfortunately, Nav will not be issuing a refund, as in accordance with our terms of use, services were provided at the time the payment was made.

  Customer Answer

  Date: 05/22/2023

   
  Complaint: 20066041
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***************************

  Customer Answer

  Date: 05/26/2023

  I won't accept because the merchant has my money and I have canceled the service and they disregarded that there are multiple people that had the same issue as me when when it came to the cancelation of accounts and I haven't received the services that I paid for so I need a full refund.

  Business Response

  Date: 06/07/2023

  Nav Technologies, Inc. (Nav) has confirmed that Nav appears as a tradeline on the customers Dun & ********** report, however, Dun & Bradstreet requires 3-4 tradelines before they generate a PAYDEX score. Nav can also confirm that reports have been made to Experian and Equifax, and appear on all of those reports. These are all services that we have provided. Our records indicate that there was no login attempt or cancellation made on April 12th, 2023. Nav downgraded the customers account as soon as the issue was brought to our attention via phone call, on May 12th, 2023. This was reiterated with the customer on May 15th, 2023. Unfortunately, Nav will not be issuing a refund, as in accordance with our terms of use, services were provided at the time the payment was made.

  Customer Answer

  Date: 06/07/2023

   
  Complaint: 20066041
  
  I am rejecting this response because: I know for a fact that I downgraded my plan when i did and shouldn't of been charged.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:05/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Desired to terminate NAV subscription as I felt services were not needed. Saw there was NO way to terminate on my NAV account so sent a help ticket, and chat and email. Received email response saying I could terminate on the website (I cannot). I've had to reach out 3 separate times to terminate this account and only responses have been essentially 'threats' that if I terminate there would be no reporting (false) and that I would not get any refund...oh..so you'll take my entire monthly fee and IF you deign to terminate, youj'll keep the entire fee. Just another example of how unprofessional and deceptive this company's practices surrounding termination...as is also evidenced by the scores of similar complaints on BBB about how NAV makes termination difficult for other customers just like they are making it difficult for me. A legitimate company WOULD NOT OBFUSCATE the termination process. So sad and so unnecessay... as of time of this complaint I have had to reach out to NAV 3 times and STILL NOT ADEQUATE RESPONSE. My next communication about this matter will be to the ************************ Complaint line regarding NAV's deceptive business practices. I imagine my complaint won't be the first.*****

  Business Response

  Date: 05/18/2023

  Nav Technologies, Inc. (Nav) contacted the customer via email on May 15th, 2023. As stated in this email, Nav has terminated the subscription on the customer's account.

• Initial Complaint

  Date:03/27/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Called billing for cancelation and sent email no reply still auto drafted from acct on 3/27/2023. This business makes it impossible to do a honest cancelation. We did cancelation a month ago didn't think anything else about it until today. When asked by rep what was the reason for cancelation we stated that we didn't think that this svc was something that we needed to pay for at this time we were not impressed by what they had to offer us moving forward.

  Business Response

  Date: 04/05/2023

  On 03/28/23 the customer service team at Nav Technologies, Inc. communicated with ***** that her account had been switched to our free plan, and a full refund was issued. Tell us why here...

  Customer Answer

  Date: 04/05/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  ***** *****
  

• Initial Complaint

  Date:02/17/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the $49.99 business boost business credit builder plan over 2 years ago. They consistently received payments every month. I decided to cancel the plan after seeing that there was no impact on my Duns credit score. I called to cancel on January 19, 2023 and was advised that my account would be cancelled. It is nearly impossible to cancel on their website and this feels somewhat deceptive. Unfortunately I was charged again on 2/17/23. I never received a confirmation of cancellation email. Upon further investigation, the service was never reporting! Essentially I paid out to the credit builder monthly for no reporting. I am seeking a full refund on the service amount because the services were not rendered.

  Business Response

  Date: 02/27/2023

  Nav Technologies, Inc. (Nav) communicated with this customer via phone call regarding this issue, and have provided the desired refund on the 2/17/2023 charge. Nav has canceled her subscription, per-request, and her account is now set to our free plan. We are appearing as a tradeline on her Experian and Equifax reports, and our initial report to these bureaus took place on 10/1/2021. The first time we show on the Dun and ********** report is 10/26/2021.Tell us why here...

• Initial Complaint

  Date:10/09/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Company Received a loan of ****** on the 26th of September 2022 from a local small business bank and we deposited it into our nav account, on the 30th of September 2022, I called to ask how my company could access the funds which was deposited in their account and the rep asked me the amount which I confirmed to her that it was ******. fast forward to October 03 2022, nav changed its agreement terms to a term which will limit my companies access to withdraw its funds. I contacted the Nav again today being the 3rd of October, 2022 and instead of the company proffering solution and issuing my company its funds in a timely manner as requested, they are rudely asking me to wait 2-4 weeks to close my account and send a check. This predatory banking by Nav has greatly impacted the operations of my small business in this rough time for small businesses in *******.

  Business Response

  Date: 10/25/2022

  In their complaint, this user refers to an email communication sent by Nav Technologies, Inc. (Nav) on October 3, 2022 to all Nav Business Checking Account users. This email was to inform them that effective November 2, 2022 (30 days) some transaction limits associated with certain Nav Business Checking Accounts would be lowered. These actions were taken in response to the company's overall exposure to fraud and to help ensure the integrity of the financial accounts. The revised terms included a tiered system where Tier 1 accounts would be lowered and Tier 2 accounts would be maintained at the original limits at the company's discretion. Importantly, this user was not affected by any changes to transaction limits. After reviewing the user's account, we can confirm that:
  - On 9/26 the user received a deposit of $20,000
  - On 10/03 a withdraw of $20,000 was rejected because it was above the limit stipulated in the original user agreement (and not as a result of the revised terms)
  - On 10/4 the user successfully withdrew $10,000
  - The user's balance is still available for withdrawal as per the original terms of services agreed upon.
  - To date, the user is in good standing and the account remains active without restrictions. Should the user want to close their account, they should submit a request by calling into ************, after which Nav will close the account and refund their balance via check which will take 2-4 business weeks.
  
  

• Initial Complaint

  Date:10/09/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have paid NAV Technologies for Tradeline reporting since 6/27/2022. I have been charged at a rate of $39.99/ month. However, NAV only reported once on my account, to date. The program is called "business boost" and reports monthly to build business credit, as a tradeline. NAV claimed the reason they were not able to report the other 4 months is because they had my address wrong in their internal system, even though: a) the address was showing correct in the mobile app (under business & personal), b) there was no attempted communication, in any form by NAV, even though they get a notice if the reporting is successful or not, and c) they continued to take the automatic payments each month, knowing they were not providing a service. It wasn't until I called in on 9/7/2022 was I informed that none of the payments I made were going toward building my business credit. Today I spoke with a rep that refused me a supervisor, because they didn't want to take responsibility.

  Business Response

  Date: 10/25/2022

  We have worked with the customer and were able to correct the issue. We have also provided the customer with a promotion code for a free month of service.  

  Customer Answer

  Date: 10/25/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:09/15/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased one of their products which is the boost and pay for it for the quarter. When I try to log in it does not provide any business credit information or personal credit information because it stated I need to verify my personal information. I input my information and it says I need to call ************** but the phone number does not work. It only gives me the option to leave a voice mail but there has not been any call backs. I have called for a whole week now and no response or call back. I just want to know if Im going to get the services that I paid for, if. It looks lease issue me a full refund. Looking forward to a response.

  Business Response

  Date: 09/22/2022

  We have connected with the customer and were able to get them taken care of. 
  
  

• Initial Complaint

  Date:07/19/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i called nav and they told me they info never reported bad, i paid to restart their service and notice equifax is giving me a low score because they say i'm more then 2 months behind with nav when i canceled the old account and just restarted but im still being penalized. i ask nav to fix the equifax information so it does not say i'm more then 2 months behind on a tradeline i prepaid then cancelled before restarting. i'm getting denied accounts based off this nav information.

  Business Response

  Date: 11/02/2022

  Nav Technologies, Inc. (“Nav”) does not report negative entries to any credit bureau, which includes Equifax.. After investigating the customer’s historical accounts with Nav, we can confirm that only positive tradeline entries were made on both the closed and current accounts. These tradeline entries are reflected as “business services” account on the Equifax business credit report. IAny dispute regarding incorrect, unfair, or fraudulent entries on their Equifax business report must be brought to Equifax directly, by logging in to their Member Center account and contact them via one of the options listed there. Equifax will work with the customer to determine the details of the dispute and supply the customer with a Research Request Form to be completed and submitted. Equifax will then forward a request for verification to the reporting entity. After completion of the verification process, Equifax will notify the customer in writing of the results.