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Business Profile

Loan Broker

Nav

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Loan Broker.

Reviews

Customer Review Ratings

3.6/5 stars

Average of 20 Customer Reviews

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Review Details

  • Review fromKimberly H

    Date: 12/15/2022

    5 stars
    Excellent customer service being educational, efficient and patient. Love their service.
  • Review fromGesgis G

    Date: 12/02/2022

    5 stars
    Great service and very knowledgeable staff who offer any service you desire associated to their company
  • Review fromSharai L.

    Date: 11/08/2022

    5 stars
    Excellent ***************************** ********************** Keep Up The Good Work I Appreciate You
  • Review fromSergio C

    Date: 11/07/2022

    5 stars
    Nav is dedicated to providing businesses with their credit scores and also with a vast variety of sources of financing. They do a fantastic job at both. Their credit reports are extremely helpful, very clear, and informative, and they are all offered at a fraction of the cost that it would be if a business purchased individual business memberships from each credit bureau. And on top of it, they consistently report a credit line to the business credit bureaus once a month. Their customer service representatives are extremely helpful and knowledgeable going the extra mile to help their clients. We are very pleased with their service.
  • Review fromKimberly B

    Date: 11/07/2022

    1 star

    Kimberly B

    Date: 11/07/2022

    Horrible experience, deceptive practices, bare minimum information provided for business credit. I signed up for what looked to be a yearly subscription and it turned out to be quarterly. Company phone goes to voicemail.. no response to email. Website messenger , doesnt respond!I completed a review on their website and they removed it. I dont think it gets any worse than this

    Nav

    Date: 11/09/2022

    Hello ********, We are sorry to hear that your experience with our services were less than ideal. I can see that we were able to get in contact with you and assist you to a resolution. If there is anything else we can do to assist you, please reach out to us at *********************************** Thanks!
  • Review fromRatundia J

    Date: 10/08/2022

    5 stars
    NAV is an excellent credit monitoring service. The customer service representatives are extremely helpful and always willing to help. They always go over and beyond to help their customers. I absolutely Love NAV!
  • Review fromAngela N

    Date: 10/06/2022

    5 stars
    Great Service Appreciate how I was treated professional, great attitude Answer all my questions Such a awesome company
  • Review fromTerry S

    Date: 10/05/2022

    5 stars
    Allow me to say this first my name is ************************************ Nav really have it going on, their service is great and they do give you **************** about what they're doing for the customer I give them high marks for trying to service us as much as possible I think that in ********** can do better interaction overall with them and don't hold back and how you can help us even the more thank you
  • Review fromWarren C

    Date: 09/27/2022

    5 stars
    Great company to do business with. Prompt response to my issue. Very efficient and knowledgeable.
  • Review fromKevin G

    Date: 09/23/2022

    5 stars
    I recently had an interaction with NAV and the issue was addressed promptly and efficiently and problem solved, so I was very pleased.

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