We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Lube Services

Jiffy Lube #3442

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Lube Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/09/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to Jiffy Lube in Draper, UT on the 12/28/23 to get an oil change for my car. Everything seemed fine at first, until I started experiencing engine problems about four weeks later. My oil pressure gauge would abruptly decrease and the engine started making noises as soon as it had full temperature. I immediately went to my local repair shop and the mechanics said the oil looked way too thin to be appropriate for my engine. Then they noticed that the sticker the employee at jiffy lube put on my windshield was for a different car. The sticker indicated that there was 5W20 oil in my engine instead of the 10W30 that I need. A type of oil that could break my engine. My car has only 62K and the sticker indicated to be for a car of 243K miles. I am sure they probably switched it up because my car is from the 90s and would look like it had more mileage than the relatively new KIA that stood next to it. The mechanics advised me to get the oil changed to see if the problems would disappear. I went to my local Jiffy Lube in Pocatello trying to see if they would give me a free oil change, because it was messed up by Jiffy Lube in Utah, but they couldn't. They flushed the oil and confirmed to me that the sticker inside the car was for the KIA that stood next to mine in Utah, a car that uses much thinner oil than mine needed. They said that the employee in Utah did not only use the wrong oil but also the wrong amount (because it was meant for a different car) as the oil came out as liquid thin and also not in the appropriate capacity. I e-mailed the manager asking for a refund, but he said he has a video that shows the oil change was probably done the right way. However, he ended up giving me a refund now because he does not want to show me the video. My engine appears to be permanently damaged because of the wrong oil it had inside. The Dodge service station said the symptoms my car has are caused by wrong oil, especially because my car is low on mileage. They need to pull apart the whole engine to make a diagnosis, which will have an hourly cost of $185 and this will still not fix my engine. My engine would have been fine if it wasn't from the wrong oil a jiffy lube employee put into my vehicle. Is there any way that they can be held responsible for the damages caused to my car and be made to pay?

Jiffy Lube #3442 is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.