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Business Profile

Mortgage Broker

Academy Mortgage Corporation

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mortgage Broker.

Complaints

This profile includes complaints for Academy Mortgage Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

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Academy Mortgage Corporation has 319 locations, listed below.

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    Customer Complaints Summary

    • 18 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/07/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They keep raising my water and sewer and **** ****, the company over charges me every month and its getting out of hand. The charges are ridiculous so that i pay more on my rent. I'm a single mother and there charging obscured prices from 60 to 165? This is not fair and over charging people to pay more on there rent? The company lies and tells me it is some other company ( third party) when the bill clearly states there name on the bill? I'm so frustrated that they are treating me like this it makes me regret moving and spending my hard earned money to this company while they keep lying to me.

      Business Response

      Date: 01/10/2025

      We, Academy Mortgage Corporation ("Academy")appreciate the opportunity to respond to the complaint filed by ******* ****** (Consumer).  Academy believes the BBB directed the Consumer's complaint to Academy in error.  The subject of the Consumers complaint is about utility bills. However, please note that Academy has nothing to do with utility bills.  The BBB and Consumer should work together to redirect the complaint to the appropriate party.

      Thank you.

    • Initial Complaint

      Date:09/30/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Based on the email thread below, *** is obligated to give back $255 application fee. These profound idiots placed me in an apartment that had the patio 15 feet from a doggie sand pit full of s*** They smartly refunded the move in cost, since I gave notification within 24 hours that I entered into and then rejected the apartment, but for good measure and punitive pride, these f****** morons said f*** you ****************, we will not refund your application fees? And this was after traveling across country from *******, **. I was actually excited about the apartment although not knowing it was 15 feet from a s*** pond, that I had FedExd a furniture piece to the apartment complex, which I had to come back later and pick up. Below are a list of idiots at ******** Moron Corporation that are directly and indirectly responsible for refund issue.************************************* / ********************** ********************************* / ********************** ***********************************, Vice President of Operations / ********************** ***************************, Vice President of Operations Chino / ********************* *********************, Regional Vice President at Apartment / ****************** *********************, Chief Operations Manager at ***, LLC / *******************

      Business Response

      Date: 10/03/2022

      Dear ****************:

      **************** filed a complaint against Academy Mortgage Corporation (Academy) in error.


      The individuals referenced in ****************** complaint are employed by ******************** Consultants, LLC, not Academy.  Academy does not have anything to do with apartments.


      Accordingly, please let **************** know that he will need to amend his complaint narrative and identify the appropriate company in his complaint.

      Thank you.

       

    Academy Mortgage Corporation is NOT a BBB Accredited Business.

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