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Business Profile

Online Retailer

Simply Obsessed with Sarah Gibbons

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

This profile includes complaints for Simply Obsessed with Sarah Gibbons's headquarters and its corporate-owned locations. To view all corporate locations, see

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Simply Obsessed with Sarah Gibbons has 2 locations, listed below.

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    Customer Complaints Summary

    • 7 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/13/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      started March 2023 Orders delayed, credits item was not available August 2023 market ordered a sweatshirt shipping 1-2 weeks. On 8/15I ordered sunglasses in stock. end of August messaged given nonchalant answers told items can take 2-4 weeks prior text deleted Second text no response. Asked via live sale - ignored. ***** said to contact customer service. I was upset 1) other boutiques were receiving these items already shipped why SO (simply obsessed) was not getting items conversation with mamma corn asked for a refund past year completely different lack of customer services, lack of responses, lack of caring for customers that have been with them for YEARS excuse after excuse making it look like the vendors fault SO *** $78 dollars for item received an email receive % off sale items used wrong code. Told nothing could be done but cancel orders. There were limited stock of items so mamma corn said she could issue credit. It was $8 or $9. Was issued them she removed credit from my account. Those orders in stock printed over a week ago not shipped 10/4 placed. Below is amount pd with these situations but I have spent $1000 with this boutique owner says will do a live doesnt doesn't show all items at market says will doesnt. Drop ship items for $50 $60 when items are on amazon or ***** for fraction. This boutique as gone down hill and its sad. Orders that were cancelled they also show as fulfilled but are not.

      Business Response

      Date: 10/14/2023

      Hi ******,

      Sorry we were not a good fit for you! I have gone ahead and refunded your last 3 orders to your original form of payment. You should see the credit back to your credit card in the next 3 to 5 business days depending on your bank. Best of luck with your future endeavors!

      Customer Answer

      Date: 10/14/2023

       
      Complaint: 20734337

      I am rejecting this response because:

      Im sorry to say I dont agree with this response. However, I expected this from you. you just refund me and not actually take care of the issue. I wish you the best in your future endeavors and may people actually realize what your business is about and how you rip people off. Again, poor business practice you issue a refund and make a statement not a good fit. At least you got one thing right youre not a good fit for the people who purchase from you all I hope is that you realize just how messed up this all has been for the past year and how you dont care one way or the other your loyal customers are leaving I was hoping you would do the right thing, but I guess thats too much to ask at this point best wishes youll need them.

      Sincerely,

      *****************************

    • Initial Complaint

      Date:09/06/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order was placed on 8/19/2023 and items have not shipped. I was notified on 9/5 via email a store credit was given for an item in my order. If they do not have the item or it’s damaged, I should have been refunded. I emailed requesting the order be canceled as the main reason I placed an order to begin with was for the ring they canceled. I have sent mutiple emails requesting a refund for the item that was canceled and for the rest of order to be canceled and refund issued.

      They will not respond and I know they are seeing my emails as they went in and marked the order as shipped with tracking not even in the system yet.

      I would like the ordered cancelled and a refund. Please just cancel
      Like I have been asking. This is taking up too much time and could have been handled by now without this being done. I’m over it. Want a refund and to move on.

      Customer Answer

      Date: 09/07/2023

      Please do not close complaint as previously requested. They have not resolved issue.
      Thank you

      Business Response

      Date: 09/07/2023

      This order was already shipped out when we received your email - the tracking number is: Tracking Number:
      ********************** - Once shipped out we are no longer able to cancel your orders.

      Customer Answer

      Date: 09/07/2023



      Complaint: ********



      I am rejecting this response because: yep it sure was wasn’t it? The label was created last night after emailing for 2 days asking for it to be canceled! I cannot believe the type of customer service you guys provide. You all must be extremely hard up for money. We are talking $87.48 that you can’t refund me because you canceled part of the order and haven’t touched it in 3 weeks? Ask for it to be canceled now all of a sudden it’s shipped? No order is not shipped! It’s ok, you see why now you have barely 300 on a live these days! Karma! She is a good one! 




      Sincerely,



      ****** ****

      Business Response

      Date: 09/08/2023

      Hi ******,

      As mentioned before, this order already has tracking so we cannot cancel it.

      Tracking Number:
      **********************

      Thank you!

      Customer Answer

      Date: 09/11/2023



      Complaint: ********



      I am rejecting this response because: ofc it has tracking. You marked it shipped as soon as I requested it be canceled after 3 weeks and part of the order being canceled by you all. 



      Sincerely,



      ****** ****

      Business Response

      Date: 09/13/2023

      Customer has received the products and we have sent her a label to return them for a refund.

    • Initial Complaint

      Date:03/21/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Multiple monetary amounts several orders placed ***** on 1/11 never received item they stated around 7 weeks later item didn't come in due to vendor .not once was there an email from store. Reorder items on2/28 never shipped emailed company they said they were shipped but mine was not , and apologize really ************ credit. Again ordered something on3/15 item not processed . I just want my money back

      Business Response

      Date: 03/26/2023

      Hi,

      I wrote you 5 days ago that you only had one pending order now-and here it is:

       

      Hi,

      You only have on pending order - ******* - 

      771596802853

      FedEx
      ************** / ***** ****** / *************
      Your order is in transit

      Have a good night!

      Mommacorn ??
      Not seen5d



      Thank you!

    Simply Obsessed with Sarah Gibbons is NOT a BBB Accredited Business.

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