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Business Profile

Plumber

My Buddy The Plumber

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/09/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We turned the water on this year for our sprinkler system and we couldn’t get it to work. I called Angie’s List for a referral, and they gave me My Buddy the Plumber who came out on April 17, 2024 to check it out. First they told me there was a diagnostic charge of $300 to check to see why the system is not working. Sounded fair. After 10 minutes, the plumber guy called the master plumber to come out to see why the water was not working. Clearly the person they sent to begin with didn’t know what he was dealing with. Then the master plumber shows up, not having looked at anything and stated it would cost $7,000 to go through the entire sprinkler system. I was shocked at the price. Next thing I the plumber said the office called the technician and reduced the price of $3,800 to fix the system. He had me so freaked out that our whole system was ruined. The plumber called Roto-Rooter to dig the ditch for any main line issues. At that point, I told him before you start digging, you should call South Adams Water to see if the water was turned on. The request was ignored, and they dug the ditch anyway. South Adams came the next day and told him the water wasn’t on yet in our neighborhood. No wonder it didn’t work. They never even checked it before tearing up my yard. They packed up, gave us an invoice for $3800 for the trench and walked away – our sprinkler system didn’t work. It changed nothing. I think they didn’t have a clue what they were doing. I am older and I feel I was a victim of a vendor hustling senior citizens for money. Once the water was turned on, everything worked just fine.

  • Initial Complaint

    Date:02/16/2024

    Type:Billing Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My Buddy The Plumber was a trusted and reliable company... until they were not. Several years ago, I signed up for their membership service called "My Buddy The Plumber’s Club". After more than a year of the service I called to cancel the service. The person I spoke to said that was fine and they had cancelled the subscription. Well.... After several months (almost a year!!) THEY STARTED BILLING ME for the membership WITHOUT any notice or communication. TOTALLY UNETHICAL, DISHONEST BEHAVIOR.

    Business Response

    Date: 03/06/2024

    The customer should have already received the reimbursement check. We apologize for the mistake. I was able to confirm he did request cancellation in October. 

    Customer Answer

    Date: 03/07/2024

     
    Complaint: ********

    I am rejecting this response because: Despite several follow-ups (Emails and Phone calls), repeated promises of when payment would be issued/received, and several weeks passing... they have still not followed through on their word.

    ***NOTHING HAS HAPPENED***

    ***CHECK HAS NOT BE RECEIVED***

    I wish these folk had the same level of service when things to wrong that you have when things go right. This is a perfect example of a "profits over people" philosophy in action. Y'all have some serious service failure response problems. I cannot get over how inadequate your response has been. The easy option would have been to issue a refund on the card you initially charged . It takes less than 10 minutes to collect cash that you have earned... but more than a month to pay back cash that was unethically obtained.

    Sincerely,

    ********* ******

  • Initial Complaint

    Date:09/25/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been trying for several months to get them to come fix the bathtub they cracked. They did approximately $4000 worth of work and their technician dropped something in the tub and cracked it. We discovered this a few weeks later after discovering water leaking from our garage ceiling. The tub needs to fixed along with the garage ceiling. They sent someone out to make a report on the damage and promised to fix it but now won’t return our phone calls. Also the water regulator they installed is faulty and making noise.

  • Initial Complaint

    Date:12/13/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My Buddy The Plumber was hired to fix a dripping tub faucet. The plumber lied about what needed to be replaced. The plumber lied on the invoice that he removed and replaced items that he did not remove and replace. The plumber did charge for removing and replacing items that did not need to be replaced. I am not complaining about the price of plumbing repair. My complaint is that we were lied to. Maybe I'm just missing it but my previous complaints for this company seemed to have just been blown off by the BBB. I filed a detailed complaint and the company responded with trying to tell me I just didn't understand how expensive it can be to run a business. The BBB seemed to have dismissed my case by stating that my case was based on me just not being happy with how much plumbing costs. Even though I do think it is criminal to charge $530 to replace a 35 cent washer in ten minutes..... The bigger complaint is that they LIED! They have on their $530 invoice that they removed and replaced the seats. They did NOT replace the seats. Again.... ..... My complaint is that they lied on their invoice. They charged for items they did not remove and replace.

  • Initial Complaint

    Date:07/14/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We spent approximately $10k to have My Buddy the Plumber install a new AC unit in our house. Yet, every time it gets extremely hot outside, the unit dies. We have called My Buddy the Plumber for help nearly a dozen times. Each time, they send someone to our house and "swear" it is fixed. Yet within months, it breaks again. Now, they won't even return my call in a timely manner. From my perspective: they committed fraud. They sold me something that does not work, and they refuse to honor the written warranty. I want a 100% refund so that I can pay someone else to install a working unit.

    Business Response

    Date: 07/15/2022

    We will be going to the customers house ASAP to correct the issue. Working with the customer and their availability we will be meeting them Tuesday 7/19/22. We are also bringing one of our most knowledgeable technician to help resolve the issue. This has been a re-occurring issue with the equipment that seems to happen at least once a year. I do apologize about the delay in response from a manager we received the phone call 7/14/22 at 8:45 AM but weren't able to have a manager call until 7/14/22 at 2:22 PM. We are a little short staffed so it has taken us a little longer to get back to the customer with Manager calls. We believe we know what is causing the issue and plan on replacing that component but want to bring one of the best service techs in the industry out to verify the fix. We do know how frustrating it is to spend money on equipment that is not working properly but unfortunately have to follow the proper procedures before we can replace the equipment with another unit. 

    Customer Answer

    Date: 07/21/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************************

My Buddy The Plumber is NOT a BBB Accredited Business.

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