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Business Profile

Retail Wine

DTC Ambassador, LLC.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Retail Wine.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/01/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Contact began March 14th through their website to contact customer support. I said I had been double charged for my March wine shipment, one form each of my banks. (i had my original form of payment and also a backup card on file with them, each was charged) both accounts were charged 131.89, Bank of Commerce on 3/13/23 and Valley State Bank charged 131.89 on 3/14/2023.
    * DTCA replied that they only received one payment from me, and asked me to send proof of double charge. I had sent copies of my statements to them 3/27/23, 4/15/23, 6/22/23.
    * I did receive 1 wine shipment for March, but was charged twice.
    * 5/18/23 I received word that a request was made to issue me a refund.
    * 6/13/23 I sent email saying I had not received my refund
    * 6/22/23 I received an email stating their bank said I was not charged 2 times.
    * 6/22/23 I responded that I did not agree with what they sent, it did not correlate with my orders and asked for proof . I also set them a copy of charges which showed the charges
    * Valley State charges for months- January, March and April
    * Bank of Commerce - Wine for months - February and March
    I received 4 shipments and charged 5 times
    * 7/21/23 I sent email telling them I will be filing a complaint with BBB 8/1/23 if this is not resolved.
    I said I would accept a refund or send me a shipment of wine.
    * I have been a member of this wine club since 2019

  • Initial Complaint

    Date:07/11/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    THE COMPANY IS RFUSING TO REFUND ALL OF OUR MONEY AND REFUSING TO SEND US A PRE-PAID LABEL SO WE CAN SEND THE ITEMS BACK.

DTC Ambassador, LLC. is NOT a BBB Accredited Business.

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