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Business Profile

Solar Energy Products

SolarCity

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Solar Energy Products.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/14/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Last year, I noticed there was a problem with our SolarCity/Tesla inverter not reporting the correct amount of electricity produced. On 09 Aug 2023, I notified Tesla that there was a problem. They took no action. I have been notifying them on a regular basis for over a year (communications documented) -- but they responded that they did not believe there was a problem. This year, after another attempt to notify them in June of 2024, they acknowledge there was an issue but instead of fixing it, they disabled the solar system. This month I received an abnormally large bill (10x over normal) - billing me for an abnormally large production of which my system is not capable of, especially considering it has been turned off. I contacted them about this and they explained I was being back-billed for production over the last year. They only provided a single, non-descript line in the bill with no details, other than we were to pay. I asked them to please provide an explanation and/or show how the new amount was calculated - they refused and also acknowledged that the numbers were questionable/not reliable considering the inaccuracy and issues of the inverter. I have documented all of our chats. We feel that I did our due diligence as consumers and were honest in reporting this issue as quickly as possible. I have paid all of our reasonable bills to Tesla in full and on-time. Tesla should be held accountable for their ineffective measures to 1) initially acknowledge there was an issue, 2) to resolve it quickly and 3) to provide any type of explanation and/or breakdown for the exorbitant recent bill charge - over $1500. We believe that we should not be charged for the energy production that was a result of a faulty inverter and/or incorrect installation after the date that we informed them that there was a problem. And we would like our system reactivated since we are continuing to pay the production bills (within a typical monthly amount) they are sending us.

  • Initial Complaint

    Date:06/21/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    1. Date of the transaction= March, 2024 to Present. 2. Amount involved = $1900.98 3. Tesla is committed to Supply Solar Energy. 4. Since March 2024 till now they have not provided their part of the energy via PEPCO While I am still paying them the agreed amount. 5. I had informed them to fix their equipment before march as requested by PEPCO, they failed to fix their system. PEPCO now charge me the full amount of my energy use. 6. Account/order= Tesla Job number= **************

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