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Business Profile

Vitamins and Supplements

Pure Source Foods, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vitamins and Supplements.

Complaints

This profile includes complaints for Pure Source Foods, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:11/15/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have signed up for a recurring shipment and billing of their product. In the past several months, I have tried to change that subscription. However, when I login it does not recognize my password. I then proceed to follow their instructions for a new password and it says it does not recognize my email although they contact me with that email address continuously telling me they are shipping my next product. I have tried to call them on numerous occasions only to reach a voicemail, I leave messages with no reply. I have contacted my credit card company and filed a dispute. They have since contacted this merchant, but with no reply. I want my subscription canceled yet there is no way to get a hold of them to do so and it cannot be done through my credit card company They are abusing the subscription option to their advantage

      Business Response

      Date: 11/16/2023

      Hello,

      I spoke with the customer yesterday, November 15, 2023 on the phone and I believe her concerns have been alleviated.  She had called a couple weeks prior and left a message saying she was unable to reach us and wanted to cancel her subscription.  I called back that same day and left a voicemail letting her know that was the first correspondence we had received, and that I apologize if she tried to reach us prior to then without success, but that I monitor all voicemail and had not received a voicemail prior to the one she just left.  I then went in and immediately canceled her subscription per her request, and told her in my voicemail that I had done so.  In the phone conversation today, I confirmed with her that the subscription had been canceled, and as a courtesy, refunded her fully for the last shipment that went out.  She has my direct phone number and I said she can call me any time if she has any further questions or concerns.  I believe we have done all we can to satisfy this customer and consider the matter closed unless we hear again from her.

      Sincerely,

      *************************, Co-Founder

    Pure Source Foods, LLC is NOT a BBB Accredited Business.

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