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Business Profile

Womens Clothing

Piper & Scoot, LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Piper & Scoot, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Piper & Scoot, LLC has 3 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:04/17/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased four items from Piper & Scoot's website on April 5, 2024 during there 10 year anniversary sale. Everything was 30% off. I purchased The Ronnie Basic Wide Leg pant in black stripe ($43.40), the Lenny basic top in black stripe ($40.60), the flockhart textured pant in dusty pink ($44.80), and the calista textured blouse in dusty pink ($36.40). The total purchase price was $172.09. I received an email on 4/13/24 explaining that the package of all 4 items was delivered. Upon opening the package, there were only 3/4 items. The Ronnie Basic Wide Leg pant was missing. I emailed the company to let them know. The person emailing me back explained that without proof of the packaging I they could not offer a refund. I had thrown away the mailer it was packaged in and had no way of getting it back to send proof of it. I understand it is difficult to prove that I did not receive the item. I would like to be refunded the money I spent or have the missing item replaced.

      Business Response

      Date: 04/17/2024

      Thank you for reaching out and for your feedback on your experience. We have issued a refund for the missing item and reviewed our policies with all of our heads of department to continue to offer equal and helpful customer service experiences to all of our customers, past, present, and future. 

      Attached is a screenshot of the refund for the mentioned missing item from the customers' successfully delivered package.

      Customer Answer

      Date: 04/17/2024

       

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ***** ********

    Piper & Scoot, LLC is NOT a BBB Accredited Business.

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