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Business Profile

Web Design

Delray Services, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/08/2024

    Type:Billing Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased an American Express gift card on 4/8 and it was hacked 1 hour later and fraudulent purchase made from this company. I contacted company and they have provided me with name of purchaser of Villy d salley who is a scammer and they have not refunded me this money. They tell me someone will call me back and they don’t. I have all documentation to show I purchased card and did not place the order. Please help me asap. I don’t want to email card information because of rampant fraud.

    Business Response

    Date: 04/19/2024

    ***** ******
    We are really sorry to hear that. Please be advised to provide last 4 digits of the card to locate the transaction and provide you complete refund. 

    Customer Answer

    Date: 04/29/2024

    Please reopen my complaint ******** against del ray services. I didn’t receive email with response from company until today. They indicate they will refund me the charge. I will need information on how to get the refund from them. They ask for last 4 digits of card and in this case it was a gift card. They didn’t provide any further information on how to provide that info. I will accept the full refund. Please advise next steps including reopening case and assisting  with my receipt of refund.

    Thank you.

    ***** ******
    Sent from my iPhone

  • Initial Complaint

    Date:03/13/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was trying to pay my Siriu XM bill - renew accounts through the SiriusXM app. The phone number rolled over to this business. I was online. I thought I was speaking to a representative who said he was with Sirius Xm and he could renew the account. He had an accent. I gave him my debit card number, and he debited my account for $150.00. Then I saw the money didn't go to SiriusXM it went to this company. I tried calling them back, but could only leave a voicemail.

Delray Services, LLC is NOT a BBB Accredited Business.

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When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

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