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Business Profile

New Auto Parts

Rocky Road Outfitters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in New Auto Parts.

Reviews

Customer Review Ratings

2.25

Average of 4 Customer Reviews

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Review Details

  • SAMUEL P

    Date: 01/25/2024

    Stay away!This company constantly lists products as in stock or available and you don't find out untill after that they don't have it after they don't ship it for weeks without updating you. You are then forced to call them as they don't reply to emails anymore and ask them about the status of the order. It took 2 months after them taking my money to tell me my product is on unknown time backorder because the supplier has not shipped them more. I then called 3 separate companies that also shelf these products who said they have all gotten the product in stock without issue.If you try to leave them a review or a complaint they just gaslight you rather then take accountability, terrible company with some of the worst customer care in the industry. Stay Away!

  • Marc E

    Date: 01/07/2024

    Be careful when ordering from this company. Call them first and make sure all components of the kit or parts are in stock! They advertise products being in stock even though parts or components are on back order from *****. When you tell them to cancel the order they argue that you cant get the parts anywhere else. A quick internet search of other companies reveals they are lying. Not a way to run a business. Lying to people just to get another sale is likely why they have such a low bbb rating! Its surprising they resort to such tactics now. *** ordered from them in the past and had good service and received what I ordered. Do yourself a favor Rocky Road, treat your customers better and you wont loose a long time buyer like me!

  • Stephen H

    Date: 08/14/2023

    I purchased a lift kit for my 2009 SX4 ******* It took about one day to install, and we did just a bit of welding as Rocky Road recommends for enhanced rigidity. The parts are very well made, and the instructions were spot on.We change tires from 205 60 16 to 215 70 16 all terrain. Looks amazing and rides smoother than before the lift kit. I receive the kit in about 10 days and cant say enough about this kit and Rocky Road Outfitters!!

  • Rudy M

    Date: 08/10/2023

    Purchased a set of *** LX470 Kicker Sliders for a **** LEXUS LX 470. Upon receipt I discovered the following:- 4 of the 1/4 x 2 bolts were missing -Sliders were not identical in design to the *** Kicker Sliders pictured on the website.-Slider main bar does not sit under the rocker panel as Rock Sliders need to in order to protect the vehicle. They sit out about 2-3 inched too far.I notified the company, and they stated that that is how they were designed to protect the fenders as well. They also stated I can see this on their website (they provided the following link: ****************************************************************************) I agree that they should protect the fender as well but should also protect the rocker panel as was shown on their website for the LX470 product. Then I pointed out that the sliders on the link provided were not the sliders I ordered. I was then told that unfortunately the pictures on their website for the LX470 are from a different vehicle because no one has provided a picture with the product on an LX470. So not only does the product not fit the vehicle it was supposedly designed for but they misrepresented the products fitment by post a picture of it on a different vehicle (I believe a Land Cruise). This false advertisement is a major issue especially if all a customer has to base their decision on is the pictures posted on the website.The company refused to acknowledge this issue, to provide missing hardware and stopped communication. I will now need to spend an additional $450 to modify these so-called rock sliders to function as intended and to provide protection.

Rocky Road Outfitters is NOT a BBB Accredited Business.

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