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Business Profile

Soda Fountain Shop

Quench It!

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/08/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been purchasing Large Twisted Sister and Lemonade drinks for the past several months. The first couple of time the cups were large. Sign says a large is 44 oz. After a couple of visit's the cups seemed smaller. I was recently in Orem and we purchased one from the location there and the cup was noticeably larger. I went to the Heber City location on 7/5/24 and purchased a large. after drinking it I used the water on my fridge that indicates ounces going into the cup and it was 40 ounces at the very top. My cell phone ************ is my rewards number at Quench It! I put it in about a month after getting them regularly. I would like them to stop the false advertising and either get 44 ounce cups or change their web site and all their order bords to be correct. I would also like my money back for all the times I paid for 44 ounces and probably on average really only received 38 - 39 ounces.

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