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Business Profile

Restaurants

Redemption Sports Bar & Grill

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/18/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    August 16, 2022
    Paid $102.37 plus $20 tip (felt like this wasn't the server's problem at that time)
    Provided food and drinks

    When the bill arrived, there is automatically a 3% "Credit Card Fee" added to it without them knowing if you are paying by cash or card.
    AND the only way they will remove it is if you complain.
    We mentioned to our server, she suggested that we complain to manager.

    Someone in our party complained to the female manager at the time and she seemed irritated by us questioning it. She then called (I'm assuming the owner) on the phone who talked to someone in our party. He claimed this was stated on the menu. I have had several people look at the pictures I took of the menus and cannot find anywhere where the "Credit Card Fee" will be added to your bill.

    The next day when I was looking at my receipt, I noticed we were overcharged for 2 items: (there were 7 people in our group, 3 separate checks. all had issues)

    Brisket Tacos are $15 we were charged $17
    Fire In the Hole is $11 we were charged $15

    The Tax on the bill comes out to 8.03% (did they also tax us on the "Credit Card Fee"?)

    We do not feel like trying to resolve this anymore with the business as they were hostile that night when it was brought to their attention.

    Date 8/16/2022
    Check #***
    Server Kinnah M
    Table 9

    Thank You ** *********

Redemption Sports Bar & Grill is NOT a BBB Accredited Business.

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